The best support ticket management apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify, the leading e-commerce platform, hosts millions of active stores worldwide, encompassing a significant portion of the online retail market. The platform caters to a broad spectrum of merchants, from novices venturing into e-commerce to established brands and corporations, offering a user-friendly interface for beginners and robust scalability for thriving enterprises.

One distinctive feature of Shopify is its extensive app marketplace, providing access to over 7,000 applications designed to enhance and streamline various aspects of online business operations. Support ticket management is a critical component for Shopify merchants, ensuring prompt and effective resolution of customer inquiries and concerns to maintain high levels of customer satisfaction and retention.

Selecting the right support ticket management apps for your Shopify store is paramount in optimizing customer support processes and fostering long-term customer relationships. The performance and efficiency of these apps can significantly impact the overall customer experience and operational effectiveness of an e-commerce business.

This guide is tailored to assist Shopify merchants in identifying top-tier support ticket management apps that align with their business needs in 2024, whether they are small startups or established online retailers looking to elevate their customer support capabilities.

Join us as we explore the best support ticket management apps available for Shopify this year, helping you make informed decisions to enhance your customer service and drive business growth!

1. HelpCenter: AI FAQ+Help Center

Shopify Product FAQ Builder | FAQ Templates | FAQ Builder App

Free to install. Free trial available.

Streamline customer interactions with a tool designed to simplify support management. Effortlessly generate comprehensive FAQs using advanced AI capabilities, enabling customers to find the information they need in mere seconds.

Instant translation features allow for seamless communication across different languages, catering to a diverse client base. Centralizing all inquiries from email, live chat, and social platforms into one intuitive helpdesk ticketing system enhances operational efficiency and response times.

Equipped with multi-channel support, this solution guarantees swift and dependable customer assistance at any hour. A dedicated support team remains available year-round, ensuring expert help whenever it’s needed. Transform customer service into a proactive experience that fosters loyalty and satisfaction.

HelpCenter: AI FAQ+Help Center is developed and maintained by Shark Byte, Inc.

HelpCenter: AI FAQ+Help Center has an average rating of 4.7 out of 5 stars with 1336 reviews from Shopify stores.

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2. Unified Repairs Support

Free plan available

Efficiently streamline the repair management process with a tool designed for seamless organization and user-friendly functionality. This solution allows for the creation of unlimited repair requests, enabling businesses to maintain an organized system for tracking and managing repairs. Easily register customers associated with each request, and maintain clear oversight by adjusting request statuses, including custom options tailored to unique needs. Historical tracking of all repairs ensures that previous actions are always accessible, providing invaluable insights into service quality and customer interactions. Customizable email templates facilitate communication with customers, allowing for prompt updates as the repair progresses. Color-coding statuses adds a visual layer of clarity, enhancing user experience and workflow process. At the completion of repairs, swiftly generate draft orders that account for products used during the service, simplifying inventory and billing tasks. This robust repair management solution is ideal for businesses looking to elevate their customer service.

Unified Repairs Support is developed and maintained by Yity Apps.

Unified Repairs Support has an average rating of 4 out of 5 stars with 5 reviews from Shopify stores.

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3. Tidio Live Chat & AI Chatbots

Automatically solve customer questions with Tidio's AI, Lyro

Free plan available. Free trial available.

Transform passive site visitors into loyal customers with a powerful live chat and AI chatbot solution tailored to enhance the online shopping experience. This platform supports seamless communication, ensuring that customer inquiries are addressed promptly, leading to higher engagement and satisfaction.

Equipped with pre-built sales and support chatbots, it provides instant responses to frequently asked questions, eliminating the guesswork for both merchants and customers. The intuitive interface consolidates all customer messages, streamlining team operations into a single helpdesk that boosts productivity.

With specialized features designed for Shopify, this tool optimizes customer interactions, enabling store owners to focus on sales strategies while maintaining robust customer support. Foster relationships, drive conversions, and maintain customer loyalty effortlessly.

Tidio Live Chat & AI Chatbots is developed and maintained by TIDIO LLC.

Tidio Live Chat & AI Chatbots has an average rating of 4.6 out of 5 stars with 1933 reviews from Shopify stores.

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4. Gorgias

From $10/month. Free trial available.

Transform customer interactions into meaningful experiences with a streamlined support solution tailored for e-commerce. This platform simplifies the management of customer inquiries, integrating seamlessly with various channels to centralize communications in one place.Equipped with AI-driven tools, it allows customer service agents to respond swiftly and efficiently, reducing response times that can often hinder sales. The intuitive interface ensures a hassle-free setup process, eliminating the traditional complexities associated with onboarding new systems.Leverage customer data to create personalized interactions, resulting in higher satisfaction and loyalty. By enabling support teams to boost sales through improved performance, this app becomes an essential asset for any online store aiming to thrive in a competitive marketplace.

Gorgias is developed and maintained by Gorgias Inc..

Gorgias has an average rating of 4.3 out of 5 stars with 706 reviews from Shopify stores.

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5. Zendesk

Zendesk Web Widget with Help Center Search

From $55/month. Free trial available.

Providing support to customers shouldn't involve a juggling act between multiple platforms. This app seamlessly integrates support and chat functions, enabling agents to access vital customer information in one cohesive workspace. This streamlined approach allows for swift, personalized responses, transforming routine inquiries into meaningful interactions. Agents can quickly reference past communications and essential data without losing context, allowing them to resolve issues more efficiently. Communication becomes not just a process, but an opportunity to build relationships, fostering trust and satisfaction. With this powerful integration, the potential for customer care is redefined, setting a new standard for efficiency and relevance in digital interaction. This tool empowers teams to perform at their best, ensuring that every customer conversation is informed and impactful. Experience a new level of responsiveness and service excellence without the chaos of system-switching distractions.

Zendesk is developed and maintained by Zendesk.

Zendesk has an average rating of 2.9 out of 5 stars with 161 reviews from Shopify stores.

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We hope you found this guide on the top support ticket management apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify support ticket management apps FAQ

Which support ticket management apps do I need for my Shopify store?

You’ll want to take advantage of the many support ticket management apps and integrations available to make your Shopify store the best it can be. Every support ticket management app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify support ticket management app!

What is the best support ticket management app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that HelpCenter: AI FAQ+Help Center is one of the top Shopify support ticket management apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify support ticket management app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many support ticket management apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many support ticket management apps are recommended for Shopify?

We recommend including atleast one support ticket management app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great support ticket management apps that will help you run your business as smoothly as possible.

Can I build my own custom support ticket management app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build support ticket management apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a support ticket management app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable support ticket management Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!