We compared Zendesk and Desku - two customer support-centric applications designed to enhance customer interactions and streamline workflows. While Zendesk focuses on providing an all-in-one solution for customer support, Desku offers a comprehensive customer experience platform specifically designed for fast-growing online retailers.
Zendesk allows agents to access relevant customer data during support tickets, solving them faster and more efficiently. Its seamless integration with popular platforms such as Mailchimp and Trustpilot enhances its capabilities, while the ability to embed live chat in any storefront promotes warm and personalized interactions with clients. This app is perfect for merchants seeking to prioritize meaningful customer relationships and enhance customer engagement, making it a recommended choice for a superior service experience.
On the other hand, Desku offers an AI-powered messaging platform that allows market, sell, and support functionalities. Its standout feature is the ability to promote products seamlessly via WhatsApp and email campaigns within the same dashboard, resulting in higher conversion and retention rates. With its revenue-focused approach and easy-to-use interface, Desku is a must-have for digital entrepreneurs looking to optimize their customer service and drive higher profits. We highly recommend trying Desku for its ability to streamline support conversations, orders, and direct messages, saving time and effort while boosting productivity.