The best customer support apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify, a popular e-commerce platform, hosts a vast number of active stores, making up a significant portion of the online retail market. With a wide range of merchants, from newcomers to established brands, Shopify caters to various business needs, offering accessibility for beginners and scalability for major companies.

While Shopify provides numerous free and paid templates and access to expert agencies, the abundance of over 7,000 Shopify apps can make it challenging to select the most suitable customer support apps for your Shopify store. The customer support apps chosen can play a crucial role in enhancing business operations and customer satisfaction, ultimately impacting the success and growth of a Shopify store.

This guide is designed to assist both novice and experienced e-commerce store owners in finding the best customer support apps for their Shopify stores in 2024. These apps are not only beneficial for small businesses but also for medium and large enterprises looking to elevate their customer service to stand out in the competitive online market.

Let's explore the top customer support apps recommended for Shopify in 2024!

1. Contact Us Form with Captcha

With email alerts, you'll never miss another significant lead.

Free plan available

Create visually appealing and responsive contact forms effortlessly with a robust form builder that integrates seamlessly into any Shopify store theme. Tailored for user experience, this application offers a customizable interface, allowing merchants to apply their brand's style to every contact page.

The comprehensive functionalities include automated responses for all submissions, ensuring customers receive immediate acknowledgment, which can enhance customer satisfaction. Track and organize all inquiries effortlessly using a centralized database for easy management and quick follow-up.

By incorporating advanced security features, including Captcha, protect your store from spam and automated bots, ensuring only genuine inquiries reach your inbox. This app makes it simple to foster communication with potential customers, improve engagement, and ultimately drive trust in your brand.

Contact Us Form with Captcha is developed and maintained by HulkApps.com.

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2. Z Facebook Messenger Chat

Instant Facebook Messenger Integration Without Coding

Price: Free

Facilitating immediate customer interaction, this app enables seamless communication with users through Facebook Messenger, revolutionizing support and engagement methodologies. Merchants can address inquiries in real-time, significantly improving response times and fostering stronger customer relationships.

Designed for effortless integration within Shopify, the setup process requires no technical skills, ensuring that merchants can jump right into conversing with their clientele. The intuitive interface aids in enhancing customer satisfaction, delivering direct access to assistance just a click away.

This tool caters to businesses aiming for efficient communication, allowing for personalized interactions that can lead to increased loyalty and repeat purchases. Elevate customer experience with an accessible chat solution that transforms engagement into a proactive and streamlined process.

Z Facebook Messenger Chat is developed and maintained by Zotabox.

Z Facebook Messenger Chat has an average rating of 4.7 out of 5 stars with 108 reviews from Shopify stores.

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3. Facebook Live Chat

Enhancing customer interaction has never been simpler. This tool facilitates real-time communication between merchants and customers through Facebook Messenger, a platform that millions already use daily. With seamless integration, it allows for prompt responses to inquiries, easing the path to conversion and customer satisfaction. The dedicated chat window provides a user-friendly interface, ensuring that shoppers feel connected and valued throughout their shopping experience. Advanced features include chat history management, so previous conversations can be revisited, thereby personalizing future interactions. Notifications keep users informed about new messages, so no potential sale slips through the cracks. Implementing this chat function not only enriches customer service but also increases user engagement, ultimately fostering long-term loyalty. Through an intuitive setup process, businesses can start connecting with their customers right away, making it an invaluable addition to any Shopify store.

Facebook Live Chat is developed and maintained by SeedGrow.

Facebook Live Chat has an average rating of 1.3 out of 5 stars with 4 reviews from Shopify stores.

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4. Ez FAQ

WYSIWYG editors makes it easy to enter your text and images

Price: Free

Creating a user-friendly FAQ page for an entire e-commerce store simplifies customer interactions and addresses common inquiries efficiently. With this app, merchants can effortlessly generate a comprehensive FAQ section, providing clear, organized answers to the most pressing questions about products and policies. This solution enables the automatic creation of a dedicated FAQ page that aligns seamlessly with the store's existing theme, ensuring consistency in design and enhancing the overall shopping experience. Every query can be categorized globally, allowing customers to quickly find information relevant to their needs, thus minimizing support requests and enhancing customer satisfaction. By employing this tool, merchants can save valuable time and resources while fostering trust and transparency within their online store. Unlock the potential for improved customer engagement and streamlined communication by offering readily accessible information that empowers shoppers to make informed decisions.

Ez FAQ is developed and maintained by Sunrise Integration.

Ez FAQ has an average rating of 5 out of 5 stars with 8 reviews from Shopify stores.

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5. Cartly Analytics

$5/month. Free trial available.

Unlock a treasure trove of consumer behavior insights with advanced cart analytics designed for discerning merchants. This tool slices through data to reveal which products are garnering attention in your store, offering actionable intelligence on page popularity and user paths. Through detailed observation, merchants can trace each customer's journey—identifying where they linger and what catches their eye. Comprehensive reports provide clarity on traffic sources and reveal potential obstacles that may prevent conversions. Utilize these insights to refine marketing strategies, optimize product placements, and enhance customer engagement. Empower your store with data-driven decision-making that leads to increased conversions, more informed inventory choices, and a deeper understanding of customer preferences. Leverage this analytical resource to turn observations into opportunities, crafting a shopping experience that resonates with audiences while driving sales growth.

Cartly Analytics is developed and maintained by Appifiny.

Cartly Analytics has an average rating of 5 out of 5 stars with 3 reviews from Shopify stores.

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We hope you found this guide on the top customer support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer support apps FAQ

Which customer support apps do I need for my Shopify store?

You’ll want to take advantage of the many customer support apps and integrations available to make your Shopify store the best it can be. Every customer support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer support app!

What is the best customer support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Contact Us Form with Captcha is one of the top Shopify customer support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer support apps are recommended for Shopify?

We recommend including atleast one customer support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer support apps that will help you run your business as smoothly as possible.

Can I build my own custom customer support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!