The best customer support apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify, a popular e-commerce platform, hosts a vast number of active stores, making up a significant portion of the online retail market. With a wide range of merchants, from newcomers to established brands, Shopify caters to various business needs, offering accessibility for beginners and scalability for major companies.

While Shopify provides numerous free and paid templates and access to expert agencies, the abundance of over 7,000 Shopify apps can make it challenging to select the most suitable customer support apps for your Shopify store. The customer support apps chosen can play a crucial role in enhancing business operations and customer satisfaction, ultimately impacting the success and growth of a Shopify store.

This guide is designed to assist both novice and experienced e-commerce store owners in finding the best customer support apps for their Shopify stores in 2024. These apps are not only beneficial for small businesses but also for medium and large enterprises looking to elevate their customer service to stand out in the competitive online market.

Let's explore the top customer support apps recommended for Shopify in 2024!

1. Contact Us Form with Captcha

With email alerts, you'll never miss another significant lead.

Free plan available

Streamline customer communication with a customizable contact form that integrates seamlessly into any online store theme. This responsive form builder allows for effortless creation of visually appealing contact forms and pages, ensuring effortless user engagement.

The ability to add Captcha helps maintain the integrity of your submissions by filtering out unwanted spam, fostering genuine interactions. Automatic email responses can be set up for every submission, providing immediate acknowledgment to customers and enhancing their experience.

Track all entries conveniently in a centralized database for quick access and management. This tool not only simplifies communication but also amplifies professionalism, making it easier for businesses to connect with their audience and respond promptly to inquiries.

With easy customization options, merchants can modify form fields to capture exactly the information needed for a better customer relationship.

Contact Us Form with Captcha is developed and maintained by HulkApps.com.

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2. Zotabox Facebook Chat

Price: Free

Engage customers directly through their preferred channel with this Facebook Messenger integration, streamlining communication seamlessly. The capability to sort and label incoming messages allows for efficient organization, ensuring no inquiry goes unanswered.

With built-in note-taking features, maintaining context for each conversation enhances customer interactions, fostering a more personalized experience. The permanence of message history empowers merchants to refine their customer service approach, as valuable insights can be retained indefinitely.

Shifting customers from traditional emails to the familiar interface of Messenger not only meets their expectations but also cultivates a more responsive dialogue. Experience modern communication that prioritizes customer preferences, ensuring they feel valued and understood.

Zotabox Facebook Chat is developed and maintained by Zotabox.

Zotabox Facebook Chat has an average rating of 4.7 out of 5 stars with 107 reviews from Shopify stores.

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3. Facebook Live Chat

Transform visitor interactions into lasting customer relationships with a powerful messaging tool designed for seamless engagement. This application simplifies communication via Facebook Messenger, allowing businesses to connect with potential customers effortlessly. By integrating into your Shopify store, it streamlines inquiries, ensuring no opportunity slips through the cracks.

Equipped with features that enable real-time messaging and customer profile insights, it empowers merchants to provide tailored support, enhancing satisfaction and retention. Capture vital contact details with every chat, setting the foundation for future outreach and personalized marketing efforts.

Optimize your customer engagement strategy and harness the potential of real-time conversations to convert interest into sales. This tool not only fosters immediate connections but also builds a robust subscriber list, enhancing your digital communication landscape.

Facebook Live Chat is developed and maintained by SeedGrow.

Facebook Live Chat has an average rating of 1.3 out of 5 stars with 4 reviews from Shopify stores.

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4. Ez FAQ

WYSIWYG editors makes it easy to enter your text and images

$4.99/month. Free trial available.

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Facilitate seamless navigation for your customers with a streamlined FAQ page designed for your online store. This tool empowers merchants to craft a comprehensive repository of questions and answers, directly addressing common inquiries related to products, shipping, returns, and more.

Effortlessly integrate a site-wide FAQ section that aligns perfectly with your store’s aesthetic, ensuring a cohesive shopping experience. The intuitive setup enables merchants to quickly populate the FAQ page, enhancing customer satisfaction through readily available information.

By centralizing essential customer knowledge, retailers can reduce repetitive queries, saving valuable time and improving efficiency. Embrace clarity and transparency with an FAQ solution that not only simplifies customer interactions but also elevates your brand's reliability.

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Ez FAQ is developed and maintained by Sunrise Integration.

Ez FAQ has an average rating of 5 out of 5 stars with 8 reviews from Shopify stores.

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5. Cartly Analytics

$5/month. Free trial available.

Unlock a deeper understanding of customer behavior with advanced analytics tailored for Shopify merchants. This powerful tool reveals critical insights into which products are frequently added to carts and identifies the most visited pages, products, and collections.

Glean information on referral sources to pinpoint where customers originate, providing clarity on potential barriers to conversion. The application also offers a comprehensive timeline of individual user interactions within your store, showcasing time spent on pages and navigation paths.

Transform data into actionable strategies, optimizing the shopping experience and addressing obstacles that may prevent purchases. Harness the depth of user engagement metrics to refine offerings and enhance customer satisfaction.

Cartly Analytics is developed and maintained by Appifiny.

Cartly Analytics has an average rating of 5 out of 5 stars with 3 reviews from Shopify stores.

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We hope you found this guide on the top customer support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer support apps FAQ

Which customer support apps do I need for my Shopify store?

You’ll want to take advantage of the many customer support apps and integrations available to make your Shopify store the best it can be. Every customer support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer support app!

What is the best customer support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Contact Us Form with Captcha is one of the top Shopify customer support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer support apps are recommended for Shopify?

We recommend including atleast one customer support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer support apps that will help you run your business as smoothly as possible.

Can I build my own custom customer support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!