The Facebook Live Chat app offers personalized Messenger-based support, allowing customers to easily reach out using their personal Messenger accounts. This app excels in storing message histories indefinitely, giving merchants access to past interactions for informed and detailed customer interactions. With a built-in notepad function, merchants can streamline communication and easily reference important information within Messenger. Overall, this app enhances the customer service experience by providing a more personal and direct form of communication.
In contrast, the RealTime Notifier app focuses on improving efficiency and communication in running an e-commerce operation. It automatically sends emails about relevant store activities to staff, vendors, or any pertinent recipient, reducing email overload and keeping the team focused on what matters. The advanced rules feature allows fine-tuning of who receives notifications for specific events, ensuring clear communication without unnecessary noise. By automating tasks and streamlining workflow, this app increases operational efficiency and productivity.
Both apps have their strengths and excel in different areas. If you prioritize personalized and direct customer communication, the Facebook Live Chat app is the recommended choice. On the other hand, if you are looking to optimize your e-commerce operation and improve efficiency, the RealTime Notifier app is the way to go. Ultimately, the choice depends on your specific business needs and priorities.