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The best customer order tracking apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify is a popular e-commerce platform with a vast user base, catering to a wide range of merchants from small businesses to established brands. With the platform's user-friendly interface and scalable features, Shopify has become a go-to choice for many online sellers looking to set up and expand their digital storefronts.

One key aspect of running a successful online store is efficient order tracking to keep customers informed and satisfied. With numerous customer order tracking apps available on the Shopify marketplace, selecting the right one for your store can make a significant difference in streamlining operations and enhancing the shopping experience for your clients.

In this guide, we'll highlight some of the best customer order tracking apps specifically tailored for Shopify users in 2024. Whether you're a new entrepreneur or a seasoned e-commerce pro, choosing the right order tracking app can play a crucial role in managing and growing your Shopify store effectively.

#1 Shopify App Award

1. Track123 Order Tracking 3D

Track123 Order Tracking 3DTrack123 Order Tracking 3DBranded tracking page(New)Track123 Order Tracking 3DTrack123 Order Tracking 3DBranded tracking page(New)

Free plan available. Free trial available.

Effortlessly transform the order tracking experience with a sophisticated tracking page that captivates customers. The analytics dashboard provides valuable insights into carrier performance, empowering merchants to make informed decisions. Customers are kept in the loop with real-time order status notifications, significantly reducing concerns about their purchases. This proactive communication cultivates a sense of anticipation and trust. Additionally, elevate the shopping experience by integrating tailored product recommendations, encouraging cross-selling opportunities that can lead to increased sales. For those in the dropshipping arena, conceal the Chinese origin of shipments to streamline customer perceptions and reduce inquiries. This tool not only contributes to enhanced customer satisfaction but also drives revenue growth through strategic cross-promotions. Simplify the complexities of order tracking while creating a seamless experience that keeps customers engaged.

Track123 Order Tracking 3D is developed and maintained by Track123.

Track123 Order Tracking 3D has an average rating of 4.9 out of 5 stars with 3932 reviews from Shopify stores.

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#2 Shopify App Award

2. 17TRACK Order Tracking

17TRACK Order Tracking17TRACK Order TrackingBranding tracking page17TRACK Order Tracking17TRACK Order TrackingBranding tracking page

Free plan available. Free trial available.

Order tracking can seamlessly fit into the shopping experience with a solution that transforms customer inquiries into streamlined interactions. Customers can effortlessly monitor their purchases on a dedicated branded tracking page, significantly minimizing "Where is my order?" inquiries.

By providing real-time notifications, businesses can keep customers informed, fostering transparency and trust. This tool also highlights additional products during the tracking process, encouraging further purchases and enhancing the overall shopping journey.

Analytics play a pivotal role in optimizing shipping processes, allowing for data-driven decisions. Moreover, users can conceal any trace of Chinese origin with a simple toggle, improving customer perception and reducing potential friction.

In addition to mitigating chargebacks, this feature expedites the release of funds via PayPal Push, ensuring cash flow remains healthy. Customer support is consistently available, offering assistance whenever itโ€™s needed.

17TRACK Order Tracking is developed and maintained by 17TRACK.

17TRACK Order Tracking has an average rating of 4.9 out of 5 stars with 3755 reviews from Shopify stores.

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#3 Shopify App Award

3. Trackr Order Tracking, Tracker

Trackr Order Tracking, TrackerTrackr Order Tracking, TrackerReal-Time Shopify Order Tracking app | 2100+ carriers supportedTrackr Order Tracking, TrackerTrackr Order Tracking, TrackerReal-Time Shopify Order Tracking app | 2100+ carriers supported

From $10/month. Free trial available.

Transform the post-purchase experience with seamless real-time tracking from over 2100 carriers, ensuring customers stay informed throughout their order journey. This tool empowers online merchants to customize the order status page to align perfectly with brand aesthetics, offering a tailored experience in over 40 languages.

Receive timely notifications via email, keeping customers updated on package location and order status, which boosts engagement and reduces inquiries. Enhance customer loyalty by leveraging the tracking page to showcase product recommendations, driving upsells effortlessly.

With round-the-clock support available via chat and email, navigating the holiday sales chaos becomes hassle-free, putting focus back on enriching the shopping experience. Optimize order visibility and maintain customer satisfaction with precise tracking features.

Trackr Order Tracking, Tracker is developed and maintained by Shark Byte, Inc.

Trackr Order Tracking, Tracker has an average rating of 4.1 out of 5 stars with 190 reviews from Shopify stores.

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4. Proveway PayPal Tracking Sync

Proveway PayPal Tracking SyncProveway PayPal Tracking SyncPayPal Tracking & Stripe Tracking SyncProveway PayPal Tracking SyncProveway PayPal Tracking SyncPayPal Tracking & Stripe Tracking Sync

Free to install. Free trial available.

Automate PayPal tracking synchronization effortlessly. This solution seamlessly integrates with Shopify to ensure that tracking information flows automatically to your PayPal account, minimizing manual effort. By connecting tracking data, merchants can enhance visibility into transaction statuses, thereby reducing the likelihood of disputes and funds being held.

With each successful sync, this tool activates PayPal Seller Protections, safeguarding transactions and providing the necessary documentation for proof of delivery. This boosts operational efficiency, allowing businesses to focus on growth rather than administrative tasks.

Experience significant returns on investment through enhanced transparency and proactive dispute management. Transforming your PayPal integrations into a streamlined process not only fosters customer trust but also sets the groundwork for improved financial security.

Proveway PayPal Tracking Sync is developed and maintained by Proveway.

Proveway PayPal Tracking Sync has an average rating of 5 out of 5 stars with 343 reviews from Shopify stores.

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5. Postship Order Tracking Upsell

Proveway PayPal Tracking SyncPostship Order Tracking UpsellShipping AnalyticsProveway PayPal Tracking SyncPostship Order Tracking UpsellShipping Analytics

Price: Free

Transform the post-purchase experience by leveraging sophisticated order tracking capabilities designed to not only inform but also engage customers. This app turns transactional updates into valuable revenue opportunities through an expertly crafted tracking page, optimized for conversions.

Receive timely notifications that keep customers in the loop about their orders, providing reassurance and clarity around delivery status. Superior to traditional services, proactive alerts surpass competitors by promptly addressing potential delays, ensuring customer satisfaction every step of the way.

With sleek and intuitive tracking pages, this solution simplifies the customer journey while encouraging additional purchases during the tracking phase. Elevate the relationship with your customers, converting routine notifications into a compelling upsell opportunity.

Postship Order Tracking Upsell is developed and maintained by Instasell.

Postship Order Tracking Upsell has an average rating of 4.7 out of 5 stars with 91 reviews from Shopify stores.

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We hope you found this guide on the top customer order tracking apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer order tracking apps FAQ

Which customer order tracking apps do I need for my Shopify store?

Youโ€™ll want to take advantage of the many customer order tracking apps and integrations available to make your Shopify store the best it can be. Every customer order tracking app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer order tracking app!

What is the best customer order tracking app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Track123 Order Tracking 3D is one of the top Shopify customer order tracking apps available for merchants in 2024.

With that said, itโ€™s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer order tracking app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer order tracking apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer order tracking apps are recommended for Shopify?

We recommend including atleast one customer order tracking app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer order tracking apps that will help you run your business as smoothly as possible.

Can I build my own custom customer order tracking app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer order tracking apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer order tracking app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer order tracking Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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