The best customer order tracking apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify is a popular e-commerce platform with a vast user base, catering to a wide range of merchants from small businesses to established brands. With the platform's user-friendly interface and scalable features, Shopify has become a go-to choice for many online sellers looking to set up and expand their digital storefronts.

One key aspect of running a successful online store is efficient order tracking to keep customers informed and satisfied. With numerous customer order tracking apps available on the Shopify marketplace, selecting the right one for your store can make a significant difference in streamlining operations and enhancing the shopping experience for your clients.

In this guide, we'll highlight some of the best customer order tracking apps specifically tailored for Shopify users in 2024. Whether you're a new entrepreneur or a seasoned e-commerce pro, choosing the right order tracking app can play a crucial role in managing and growing your Shopify store effectively.

1. Track123 Order Tracking 3D

Free plan available. Free trial available.

Transform the order tracking experience into something visually captivating and informative, ensuring customers stay engaged with every step of their shipment. A comprehensive shipment analytics dashboard provides insights into carrier performance, enabling smarter logistics decisions. With proactive order status notifications, eliminate uncertainty and build customer anticipation.

Increase opportunities for sales by strategically showcasing complementary product recommendations at key moments. The Dropshipping mode effectively conceals shipment origins, significantly reducing logistical inquiries and enhancing customer satisfaction.

This application serves as a vital tool for merchants seeking to streamline their order tracking process while simultaneously elevating the customer experience.

Track123 Order Tracking 3D is developed and maintained by Track123.

Track123 Order Tracking 3D has an average rating of 4.9 out of 5 stars with 4200 reviews from Shopify stores.

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2. 17TRACK Order Tracking

Free plan available. Free trial available.

Simplifying order tracking transforms customer experience, alleviating the confusion surrounding order whereabouts. This app enables seamless tracking on a custom-branded page, minimizing customer inquiries about shipment status.

Real-time notifications keep customers informed, while strategically showcasing related products can encourage additional purchases. With comprehensive analytics at hand, merchants can optimize their shipping processes and make informed decisions. A unique feature allows merchants to hide the Chinese origin of products, catering to specific audience preferences with a single click.

Enhanced chargeback management and expedited fund releases through PayPal Push ensure financial efficiency for merchants. Customer support is accessible around the clock, ensuring that help is just a message away.

Optimize order management and engage customers effectively, fostering loyalty and satisfaction through clarity and convenience.

17TRACK Order Tracking is developed and maintained by 17TRACK.

17TRACK Order Tracking has an average rating of 4.9 out of 5 stars with 4119 reviews from Shopify stores.

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3. Trackr Order Tracking, Tracker

Real-Time Shopify Order Tracking app | 2100+ carriers supported

From $10/month. Free trial available.

Transform order tracking into an engaging experience that fosters customer loyalty. This powerful tool provides real-time tracking capabilities from over 2,100 carriers, ensuring your customers stay informed about their packages. The order status page is fully customizable, allowing merchants to align it with brand aesthetics, enhancing visual identity. Language support includes more than 40 options, accommodating a diverse customer base across the globe. Stay connected with customers through timely notifications and email updates regarding order status and package location. Elevate the shopping experience with targeted product recommendations displayed on the tracking page, encouraging upsells and additional purchases. With 24/7 support available through chat or email, resolving customer queries is seamless. Streamlining the order tracking process not only optimizes operations but also contributes to an enhanced consumer experience, particularly during peak shopping seasons.

Trackr Order Tracking, Tracker is developed and maintained by Shark Byte, Inc.

Trackr Order Tracking, Tracker has an average rating of 4.2 out of 5 stars with 191 reviews from Shopify stores.

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4. Proveway PayPal Tracking Sync

Free to install. Free trial available.

Simplifying the complexities of online transactions is crucial for thriving businesses. This app automates the synchronization of PayPal tracking information directly from Shopify, ensuring that every shipment is accounted for seamlessly. Once tracking is integrated, PayPal's algorithms can efficiently verify successful deliveries, significantly reducing the risk of disputes and funds being held. This automation not only enhances business transparency but also triggers PayPal Seller Protections on every transaction when tracking updates are synced. Experience a significant return on investment for your time while ensuring that your PayPal account operates smoothly. By maintaining accurate tracking data, merchants can foster trust with customers and safeguard revenue, making financial management straightforward and efficient. Elevate your operational efficiency and enhance your payment transactions with streamlined tracking synchronization.

Proveway PayPal Tracking Sync is developed and maintained by Proveway.

Proveway PayPal Tracking Sync has an average rating of 5 out of 5 stars with 353 reviews from Shopify stores.

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5. Postship Order Tracking Upsell

Price: Free

Transform the order tracking experience into a revenue-generating opportunity with a dedicated solution that prioritizes customer satisfaction and engagement. This app simplifies post-purchase interactions, allowing merchants to convert tracking pages into additional upselling avenues that delight customers while enhancing profitability.

Exceptional tracking capabilities mean proactive notifications keep customers informed of their delivery status, significantly reducing inquiries about shipment delays. With expertly designed tracking pages, businesses can deliver a seamless experience that rivals leading competitors, ensuring customers receive timely updates and a user-friendly interface.

Streamline support operations by reducing the volume of tracking-related queries while simultaneously leveraging the power of post-purchase marketing. Elevate the customer journey with effective order status notifications, creating a memorable and informative experience that encourages further purchasing decisions.

Postship Order Tracking Upsell is developed and maintained by Instasell.

Postship Order Tracking Upsell has an average rating of 4.7 out of 5 stars with 102 reviews from Shopify stores.

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We hope you found this guide on the top customer order tracking apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer order tracking apps FAQ

Which customer order tracking apps do I need for my Shopify store?

You’ll want to take advantage of the many customer order tracking apps and integrations available to make your Shopify store the best it can be. Every customer order tracking app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer order tracking app!

What is the best customer order tracking app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Track123 Order Tracking 3D is one of the top Shopify customer order tracking apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer order tracking app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer order tracking apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer order tracking apps are recommended for Shopify?

We recommend including atleast one customer order tracking app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer order tracking apps that will help you run your business as smoothly as possible.

Can I build my own custom customer order tracking app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer order tracking apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer order tracking app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer order tracking Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!