Last Updated:
December 17, 2024

Transform Gmail into your ultimate customer support hub.

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Transforming a shared Gmail inbox into an efficient customer support hub is fully achievable. The application seamlessly integrates support ticket management with Gmail, allowing eCommerce teams of all sizes to streamline operations without needing an external system. Every incoming support request is converted into a manageable ticket, ensuring nothing slips through the cracks. Team collaboration flourishes as tickets can be assigned to specific members, prioritized based on urgency, and discussed in real-timeβ€”all from the familiar Gmail interface. This approach eliminates the learning curve associated with traditional help desk software, allowing teams to focus on delivering excellent customer service. By centralizing support processes in a single application, enhancing responsiveness and increasing productivity becomes second nature. Experience a new level of customer interaction by transforming everyday emails into structured support solutions, all while maintaining the intuitive experience of Gmail.

Features

See your customer's order information right inside Gmail
Sync your support account to your personal or work Gmail
Advanced reports measure response time, ticket volume, and agent performance
Manage incoming support requests with an integrated ticketing system
Streamline your workflow and enhance customer service with this versatile tool.

Benefits

Integrate customer support directly into Gmail for a more efficient workflow, leading to faster response times and increased customer satisfaction
Keep track of support requests with a synchronized ticketing system, ensuring all customer queries are promptly addressed and team collaboration is optimized
Measure response time, ticket volume, and agent performance with advanced reports, allowing for continuous improvement in customer support efficiency.

About the Vendor

Katsu Ventures
429 Washington Ave, Brooklyn, NY, 11238, US
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429 Washington Ave, Brooklyn, NY, 11238, US Map

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Pricing

From $30/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
21.00
MaximumΒ Price:
$
33.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

You've uncovered a gem with Keeping - Helpdesk for Gmail, crafted by Katsu Ventures. Recieving top marks with an average rating of 5 from a few respective comments, it ranks highly in the "support ticket management" and "support - other" categories. This nufty little backend app doesn't just boost your customer service operations, it revolutionises them by transforming your team's Gmail into a formidable, fully featured help desk. Right from your inbox, assign, discuss, and prioritize support tickets while never stepping foot outside your comfort zone that is Gmail. Beyond just managing tickets, you can view customer order details and sync your support account to your personal or work Gmail. The cherry on top? Advanced reports to measure response time, ticket volume, and agent performance, ensuring your customer service is as sharp as a Barn Owl's senses. From $21/month after a 14-day free trial, this affordable solution might just be the missing piece to your eCommerce customer support puzzle. As your eCommerce wisenheimer, I wholeheartedly recommend trying out Keeping for seamless, efficient support management.

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Frequently Asked Questions

How does the Keeping ‑ Helpdesk for Gmail app function?
Keeping ‑ Helpdesk for Gmail app transforms your Gmail into a helpdesk system. It integrates with your shared inbox to convert incoming support requests into manageable tickets. These tickets can be assigned, discussed, and prioritized right from your Gmail.
What does the integrated ticketing system do in the Keeping ‑ Helpdesk for Gmail app?
The integrated ticketing system in the Keeping ‑ Helpdesk for Gmail app synchronizes over the entire team, ensuring no customer query goes unnoticed. This system assists in organizing and managing customer support directly from your Gmail.
Who is the Keeping ‑ Helpdesk for Gmail app designed for?
The Keeping ‑ Helpdesk for Gmail app is specifically built for eCommerce teams of all sizes. It aids in providing efficient, seamless, and highly responsive customer support.
Does the Keeping ‑ Helpdesk for Gmail app enhance team productivity and customer satisfaction?
Yes the Keeping ‑ Helpdesk for Gmail app streamlines your workflow leading to an increase in team productivity. It also enables superior customer service delivery which enhances levels of customer satisfaction.

Shopify App Comparison: Keeping ‑ Helpdesk for Gmail vs DC WhatsApp Marketing+Helpdesk - which is better?

We believe that both Keeping - Helpdesk for Gmail and DelightChat WhatsApp Marketing offer unique and valuable features for different purposes. Keeping - Helpdesk for Gmail is a comprehensive tool designed to transform your Gmail into an efficient help desk. Its integrated ticketing system ensures that all support requests in your shared inbox are instantly converted into manageable tickets, promoting organization and collaboration within your team. Additionally, advanced reports allow you to measure response time and agent performance, enabling continuous improvement in customer support efficiency. If you're looking to enhance customer service and productivity, we highly recommend Keeping - Helpdesk for Gmail.

On the other hand, DelightChat WhatsApp Marketing is a powerful app that consolidates your customer support inbox into a single interface, allowing you to manage customer chats from WhatsApp, Instagram, Facebook, Email, and Live Chat all in one place. Its omnichannel approach not only enables outstanding customer service but also leverages WhatsApp as a marketing tool. With features like WhatsApp Broadcast campaigns, recovering abandoned carts, and implementing retention marketing strategies, this app is perfect for boosting sales and driving revenue. If you're interested in utilizing WhatsApp for marketing and increasing customer engagement, we highly recommend DelightChat WhatsApp Marketing.

Attribute
Keeping ‑ Helpdesk for Gmail Shopify AppKeeping ‑ Helpdesk for Gmail
DC WhatsApp Marketing+Helpdesk Shopify AppDC WhatsApp Marketing+Helpdesk
Average Rating 5 out of 5 4.9 out of 5
Number of Reviews 3 147
Estimated Installs 0 415
Min Price $21.00 $49.00
Max Price $33.00 $299.00
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