Last Updated:
August 23, 2024

Transform Your Gmail into a Powerful Help Desk Solution

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Transform your Gmail into an efficient and easy-to-manage help desk with this robust app. Specifically designed for eCommerce teams of all sizes, this tool lets you handle customer support directly from your Gmail interface, negating the need for external help desk platforms. Enrich your customer service experience while juggling fewer systems.

With an integrated ticketing system, incoming support requests in your shared inbox are instantly converted into manageable tickets, synchronized over the entire team. This ensures no customer query goes overlooked and everyone in the team stays on the same page about customer issues. Assign, discuss, and prioritize these tickets right from your Gmail, resulting in a seamless, organized, and highly responsive customer support system.

The app not only streamlines your workflow but also enables you to deliver superior customer service. Enhance your team's productivity and attain unprecedented levels of customer satisfaction with this versatile tool.

Features

See your customer's order information right inside Gmail
Sync your support account to your personal or work Gmail
Advanced reports measure response time, ticket volume, and agent performance
Manage incoming support requests with an integrated ticketing system
Streamline your workflow and enhance customer service with this versatile tool.

Benefits

Integrate customer support directly into Gmail for a more efficient workflow, leading to faster response times and increased customer satisfaction
Keep track of support requests with a synchronized ticketing system, ensuring all customer queries are promptly addressed and team collaboration is optimized
Measure response time, ticket volume, and agent performance with advanced reports, allowing for continuous improvement in customer support efficiency.

About the Vendor

Katsu Ventures
429 Washington Ave, Brooklyn, NY, 11238, US
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429 Washington Ave, Brooklyn, NY, 11238, US Map

Works with

Gsuite, Gmail, Google Workspace

Pricing

From $21/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
21.00
MaximumΒ Price:
$
33.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

You've uncovered a gem with Keeping - Helpdesk for Gmail, crafted by Katsu Ventures. Recieving top marks with an average rating of 5 from a few respective comments, it ranks highly in the "support ticket management" and "support - other" categories. This nufty little backend app doesn't just boost your customer service operations, it revolutionises them by transforming your team's Gmail into a formidable, fully featured help desk. Right from your inbox, assign, discuss, and prioritize support tickets while never stepping foot outside your comfort zone that is Gmail. Beyond just managing tickets, you can view customer order details and sync your support account to your personal or work Gmail. The cherry on top? Advanced reports to measure response time, ticket volume, and agent performance, ensuring your customer service is as sharp as a Barn Owl's senses. From $21/month after a 14-day free trial, this affordable solution might just be the missing piece to your eCommerce customer support puzzle. As your eCommerce wisenheimer, I wholeheartedly recommend trying out Keeping for seamless, efficient support management.

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Frequently Asked Questions

How does the Keeping ‑ Helpdesk for Gmail app function?
Keeping ‑ Helpdesk for Gmail app transforms your Gmail into a helpdesk system. It integrates with your shared inbox to convert incoming support requests into manageable tickets. These tickets can be assigned, discussed, and prioritized right from your Gmail.
What does the integrated ticketing system do in the Keeping ‑ Helpdesk for Gmail app?
The integrated ticketing system in the Keeping ‑ Helpdesk for Gmail app synchronizes over the entire team, ensuring no customer query goes unnoticed. This system assists in organizing and managing customer support directly from your Gmail.
Who is the Keeping ‑ Helpdesk for Gmail app designed for?
The Keeping ‑ Helpdesk for Gmail app is specifically built for eCommerce teams of all sizes. It aids in providing efficient, seamless, and highly responsive customer support.
Does the Keeping ‑ Helpdesk for Gmail app enhance team productivity and customer satisfaction?
Yes the Keeping ‑ Helpdesk for Gmail app streamlines your workflow leading to an increase in team productivity. It also enables superior customer service delivery which enhances levels of customer satisfaction.

Shopify App Comparison: Keeping ‑ Helpdesk for Gmail vs DC: WhatsApp Marketing + API - which is better?

We believe that both Keeping - Helpdesk for Gmail and DelightChat WhatsApp Marketing offer unique and valuable features for different purposes. Keeping - Helpdesk for Gmail is a comprehensive tool designed to transform your Gmail into an efficient help desk. Its integrated ticketing system ensures that all support requests in your shared inbox are instantly converted into manageable tickets, promoting organization and collaboration within your team. Additionally, advanced reports allow you to measure response time and agent performance, enabling continuous improvement in customer support efficiency. If you're looking to enhance customer service and productivity, we highly recommend Keeping - Helpdesk for Gmail.

On the other hand, DelightChat WhatsApp Marketing is a powerful app that consolidates your customer support inbox into a single interface, allowing you to manage customer chats from WhatsApp, Instagram, Facebook, Email, and Live Chat all in one place. Its omnichannel approach not only enables outstanding customer service but also leverages WhatsApp as a marketing tool. With features like WhatsApp Broadcast campaigns, recovering abandoned carts, and implementing retention marketing strategies, this app is perfect for boosting sales and driving revenue. If you're interested in utilizing WhatsApp for marketing and increasing customer engagement, we highly recommend DelightChat WhatsApp Marketing.

Attribute
Keeping ‑ Helpdesk for Gmail Shopify AppKeeping ‑ Helpdesk for Gmail
DC: WhatsApp Marketing + API Shopify AppDC: WhatsApp Marketing + API
Average Rating 5 out of 5 4.9 out of 5
Number of Reviews 3 118
Estimated Installs 0 415
Min Price $21.00 $49.00
Max Price $33.00 $299.00
Works With Gsuite, Gmail, Google Workspace Facebook Messenger, Instagram, Email, Live Chat, WhatsApp API
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