EZ Messenger ‑ Facebook Chat

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A powerful customer support tool for your store, enabling shoppers to ask questions before and after purchase.

What Owlfred thinks...

If you're looking for an easy way to integrate Facebook and Messenger live chat for customer support on your store, EZ Messenger is a powerful all-in-one solution without the need for any coding knowledge.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
August 23, 2024

All-in-One Customer Support: Connect with Shoppers Before and After Purchase

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Offer your shoppers a seamless communication route by integrating a quick, convenient chat tool that links directly to Facebook Messenger. From pre-purchase inquiries to after-sales service, make your customer interaction a breeze. This app showcases an accessible chat icon on all corners of your website, becoming a constant source of assistance to your online patrons.

Customizing how your chat icon appears is as simple as deciding on a color. With an adaptable design that resizes responsively, your app maintains functionality and looks great across platforms. Whether accessed from a desktop or mobile device, you can offer two-way connections or a single option for optimal utility.

Highlighting the value of aligning e-commerce businesses with social media communication, this two-in-one solution makes for a seamless integration and efficiency in customer service. Compliment the shopping experience on your online store with an effortless communication channel today.

Features

Integrate Facebook & Messenger live chat to your store easily
Give shoppers an easy way to start real-time conversations with you
Works seamlessly on both desktop and mobile devices, ensuring accessibility for all users
Customize chat icon appearance with ease by choosing a color
Enhance customer engagement and satisfaction by providing seamless social media communication for efficient customer service.

Benefits

Increase customer engagement and satisfaction with real-time conversations on Facebook Messenger, leading to higher customer retention rates and repeat purchases
Boost customer inquiries and resolutions by offering a convenient chat tool that enhances after-sales service, reducing response times and improving overall customer experience
Enhance the shopping experience by providing a seamless integration of social media communication, optimizing efficiency in customer service and fostering stronger customer relationships

About the Vendor

EzApp
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Price: Free
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Owlfred Review

EZ Messenger - Facebook Chat, developed by EzApp, offers an all-in-one customer support solution for your Shopify store that integrates Facebook & Messenger's live chat, allowing your shoppers a seamless way to kick off real-time conversations with you before and after their purchase. With its responsive design suitable for both desktop and mobile alike, you can communicate with your customers no matter what device they're browsing on. You can also customize the chat icon's color which adds a sprinkle of your brand's personality. Given it's a back-end app, don't be taken aback by the absence of installs. It’s worth mentioning that it only has a couple of reviews, averaging a 3-star rating, which leaves some room for improvement. Though not a heavyweight in the chat support category yet, EZ Messenger has the essential tools to heighten your store's customer journey by creating an easily accessible and real-time communication channel. Plus, it's free, a bonus if you're looking to enhance your customer service without burning a hole in your wallet.

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Frequently Asked Questions

What are the 3 phases of customer service?
The 3 phases of customer service typically involve: recognising the customer's needs, meeting those needs efficiently and effectively, and following up after the service has been delivered to ensure satisfaction.
What are the 4 phases of customer service?
The 4 phases of customer service usually include: understanding and identifying customer needs, delivering services to meet those needs, ensuring customer satisfaction after service delivery, and building a long-term relationship.
Is there a difference between customer service and customer support?
While they often overlap, customer service refers generally to the service provided throughout the customer's experience. Customer support, however, usually implies technical help or assisting customers with using products or services.
How would you maintain contact with customers after the sales transaction was concluded?
Maintaining contact post-transaction can be accomplished through methods like follow-up emails, customer satisfaction surveys, or providing avenues for feedback. These strategies can enhance customer satisfaction and loyalty, fostering long-term relationships.

Shopify App Comparison: EZ Messenger ‑ Facebook Chat vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing EZ Messenger - Facebook Chat and Pushdaddy WhatsApp, Live Chat, we can see that both apps offer seamless communication tools for enhancing customer interactions. However, there are key differences that set them apart.

EZ Messenger - Facebook Chat focuses on integrating directly with Facebook Messenger, offering a two-in-one solution for e-commerce businesses. The app allows for easy customization of the chat icon appearance and works seamlessly on both desktop and mobile devices. This app is ideal for businesses looking to foster stronger customer relationships through real-time conversations on Facebook Messenger. We recommend this app for those who want to increase customer engagement and satisfaction through efficient and accessible social media communication.

On the other hand, Pushdaddy WhatsApp, Live Chat provides a broader range of features beyond just communication. Along with WhatsApp and Live Chat integration, the app offers automation features tailored for Shopify stores, such as order confirmations and abandoned cart recovery. It also incorporates critical elements like FAQ Answers to provide instant clarifications for common queries. With the capability to add Facebook Messenger and Instagram, as well as push notifications, this app is perfect for businesses looking to enhance customer service, streamline marketing automation, and extend their outreach. We recommend this app for those who want a comprehensive tool to improve customer communication, automate marketing efforts, and create a delightful customer journey.

Attribute
EZ Messenger ‑ Facebook Chat Shopify AppEZ Messenger ‑ Facebook Chat
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 3 out of 5 4.3 out of 5
Number of Reviews 2 4189
Estimated Installs 0 36248
Min Price $0.00 $0.00
Max Price $0.00 $0.00
Works With Checkout , Facebook, Instagram, Whatsapp, Messenger, Telegram
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