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The best support apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, the eCommerce platform hosting millions of stores, is a go-to choice for businesses of all sizes. From startups entering the world of online retail to established brands with a strong presence, Shopify caters to a diverse merchant base with its user-friendly interface and advanced features.

When it comes to running a successful online store on Shopify, having the right support apps can make a world of difference. These apps are designed to streamline customer service, enhance user experience, and improve overall store management.

With an abundance of support apps available on the Shopify App Store, selecting the best ones for your business is essential for providing top-notch customer support and growing your online presence. The support apps you choose can significantly impact your store's success and operational efficiency, making it crucial to choose wisely.

Whether you're a novice in the world of eCommerce or a seasoned Shopify merchant, having the best support apps in your arsenal can help elevate your online store to new heights in 2024. Let's explore the top support apps that can empower your Shopify store and provide unparalleled customer service!

#1 Shopify App Award

1. Trusted Help Center & FAQ

Trusted Help Center & FAQTrusted Help Center & FAQProduct page placementTrusted Help Center & FAQTrusted Help Center & FAQProduct page placement

Free plan available. Free trial available.

The ability to offer clear information is pivotal for any online store. This extensive help center solution allows complete customization of FAQs, enabling adjustments in font size, color, and style to seamlessly align with your brand identity. Catering to the needs of both merchants and customers, it simplifies the process of creating a user-friendly resource for common inquiries.

Operating independently from your theme, this trusted FAQ solution eliminates the need for coding or programming knowledge, making it accessible for everyone. The latest addition of bubble FAQs on specific pages enhances user interaction, ensuring that support is always at your customers' fingertips.

Transforming customer support into a stress-free experience is easier than ever, giving you the tools to reduce repetitive queries and maintain customer satisfaction with a straightforward, professional help center.

Trusted Help Center & FAQ is developed and maintained by Trusted apps.

Trusted Help Center & FAQ has an average rating of 5 out of 5 stars with 124 reviews from Shopify stores.

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#2 Shopify App Award

2. Wiremo: Verified Reviews App

Wiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your storeWiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your store

$9.99/month

Transform customer sentiments into compelling narratives that drive purchasing decisions. This application streamlines the collection of verified reviews, allowing for hassle-free automation of feedback requests following purchases.

Merchants can easily gather product-specific comments and trust endorsements, enhancing their credibility in the eyes of potential buyers. The platform also supports direct responses to customer feedback, fostering an engaging community atmosphere.

With features that facilitate the importation of existing reviews and the collection of photo testimonials, sellers are equipped to showcase authentic customer experiences. This app plays a crucial role in building trust and driving conversions by harnessing the power of social proof.

By integrating easily into your existing setup, it bridges the gap between your products and valuable customer insights, ensuring businesses can continuously improve and adapt to consumer preferences.

Wiremo: Verified Reviews App is developed and maintained by Server Management LLC.

Wiremo: Verified Reviews App has an average rating of 4.8 out of 5 stars with 70 reviews from Shopify stores.

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#3 Shopify App Award

3. CRM PLUS on LINE

CRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE IDCRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE ID

Free to install

Streamline communication with customers through a powerful integration that connects Official LINE accounts with Shopify stores. This application allows merchants to send tailored messages based on customer tags, ensuring that communications reach the right audience—such as new buyers—at the right time. Utilizing the convenience of LINE Login, online stores gain an additional layer of social integration, enhancing the customer experience (available for Shopify Plus). Free setup support is included, making the onboarding process seamless. With this integration, merchants can leverage targeted messaging to effectively engage customers, nurture relationships, and boost retention through personalized outreach. Simplifying these interactions paves the way for stronger customer loyalty and higher sales conversions, all from a user-friendly interface. Elevate your customer engagement strategy today by harnessing the communication power of this essential application.

CRM PLUS on LINE is developed and maintained by Social PLUS Inc..

CRM PLUS on LINE has an average rating of 5 out of 5 stars with 37 reviews from Shopify stores.

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4. WAIR Size & Fit Recommendation

WAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flowWAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flow

$29/month. Free trial available.

Transform the online shopping experience with an intelligent fitting solution that goes beyond simple size charts. By employing advanced algorithms, this tool offers personalized size recommendations that align with shopper data, ensuring a more accurate fit for every customer.

This innovative approach leads to significantly higher conversion rates, as customers feel more confident in their decisions, resulting in fewer returns or exchanges based on sizing issues. The ability to collect comprehensive shopper profiles—including metrics such as height, weight, age, and body shape—enables merchants to gain valuable insights into customer preferences and behavior.

Elevate your store's performance and streamline the purchasing journey, all while fostering customer satisfaction through reliable fitting guidance. Make every shopper's experience unique and tailored, reducing guesswork and enhancing consumer trust.

WAIR Size & Fit Recommendation is developed and maintained by Fit3D, Inc. DBA WAIR.

WAIR Size & Fit Recommendation has an average rating of 4.7 out of 5 stars with 19 reviews from Shopify stores.

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5. POWR One:Vital Marketing Tools

WAIR Size & Fit RecommendationPOWR One:Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.WAIR Size & Fit RecommendationPOWR One:Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.

$34.99/month. Free trial available.

Streamline business operations with a collection of over 60 essential marketing tools designed to amplify customer engagement and enhance user experience. Consolidate functionalities that improve performance, ensuring your online store delivers lightning-fast load speeds to keep shoppers satisfied.

Utilize features like customizable contact forms, insightful surveys, and eye-catching popups to capture leads effectively. Create urgency and drive conversions with a cart countdown timer that motivates quick decision-making. Forge trust among potential buyers using review, rating, and comment tools that enhance store credibility.

Offer immediate customer assistance through live chat support, coupled with a comprehensive FAQ section that addresses common inquiries efficiently. This unified approach brings multiple capabilities into one seamless application, providing exceptional value at a competitive price point. Elevate your Shopify store's functionality effortlessly.

POWR One:Vital Marketing Tools is developed and maintained by POWR.io.

POWR One:Vital Marketing Tools has an average rating of 4.5 out of 5 stars with 46 reviews from Shopify stores.

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We hope you found this guide on the top support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify support apps FAQ

Which support apps do I need for my Shopify store?

You’ll want to take advantage of the many support apps and integrations available to make your Shopify store the best it can be. Every support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify support app!

What is the best support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Trusted Help Center & FAQ is one of the top Shopify support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many support apps are recommended for Shopify?

We recommend including atleast one support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great support apps that will help you run your business as smoothly as possible.

Can I build my own custom support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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