All Best Apps

The best support apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, the eCommerce platform hosting millions of stores, is a go-to choice for businesses of all sizes. From startups entering the world of online retail to established brands with a strong presence, Shopify caters to a diverse merchant base with its user-friendly interface and advanced features.

When it comes to running a successful online store on Shopify, having the right support apps can make a world of difference. These apps are designed to streamline customer service, enhance user experience, and improve overall store management.

With an abundance of support apps available on the Shopify App Store, selecting the best ones for your business is essential for providing top-notch customer support and growing your online presence. The support apps you choose can significantly impact your store's success and operational efficiency, making it crucial to choose wisely.

Whether you're a novice in the world of eCommerce or a seasoned Shopify merchant, having the best support apps in your arsenal can help elevate your online store to new heights in 2024. Let's explore the top support apps that can empower your Shopify store and provide unparalleled customer service!

#1 Shopify App Award

1. FaqKing: Help Center & FAQ

FaqKing: Help Center & FAQFaqKing: Help Center & FAQProduct page placementFaqKing: Help Center & FAQFaqKing: Help Center & FAQProduct page placement

Free plan available. Free trial available.

Transform customer support with a tailored FAQ help center that aligns seamlessly with your brand's visual identity. This app provides full customization capabilities, allowing adjustments in font size, color, and style to create a professional and engaging experience for users.

Designed for ease of use, this tool requires no theme modifications, meaning it integrates smoothly without demanding coding knowledge. Say goodbye to the hassle of complicated setups and hello to a simple solution that caters to all customer inquiries effortlessly.

The latest feature introduces a bubble FAQ option, enabling merchants to present answers directly on selected pages, enhancing user engagement while reducing response time. Navigate the complexities of customer service with a solution crafted for efficiency and clarity.

FaqKing: Help Center & FAQ is developed and maintained by FaqKing.

FaqKing: Help Center & FAQ has an average rating of 5 out of 5 stars with 124 reviews from Shopify stores.

Get the app
#2 Shopify App Award

2. Wiremo: Verified Reviews App

Wiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your storeWiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your store

$9.99/month

Elevate customer trust and confidence with a streamlined reviews management system designed specifically for Shopify merchants. This tool automates review collection, ensuring that genuine testimonials from satisfied customers are easily gathered and showcased. Effortlessly send review requests post-purchase to capture timely feedback, while the intuitive dashboard simplifies the process of importing and responding to reviews. The platform supports various review types, including product reviews, verified ratings, and photo testimonials, enhancing the overall perception of quality and reliability. Engagement with customers is seamless, allowing for direct replies to reviews, fostering a community of interaction and loyalty. Transform raw feedback into compelling social proof, encouraging potential buyers to make informed decisions. This comprehensive solution is fundamental for any online store aiming to cultivate credibility and drive sales through authentic reviews.

Wiremo: Verified Reviews App is developed and maintained by Wiremo.

Wiremo: Verified Reviews App has an average rating of 4.8 out of 5 stars with 70 reviews from Shopify stores.

Get the app
#3 Shopify App Award

3. CRM PLUS on LINE

CRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE IDCRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE ID

Free to install

Connect your Official LINE Account seamlessly with Shopify, enabling targeted messaging to drive customer engagement. This application offers merchants the ability to dispatch customized messages to specific segments, such as new buyers, utilizing Shopify customer tags for precision communication.

Integrating social logins, particularly LINE Login, enhances user experience by simplifying the account creation process for customers (available for Shopify Plus users). Tailored messaging not only fosters a personal connection with customers but also promotes sales through timely notifications and updates.

The initial setup support is provided at no cost, ensuring a smooth transition while maximizing the app's capabilities. Create an effective communication strategy that resonates with your audience and strengthens customer relationships, all from within your Shopify store.

CRM PLUS on LINE is developed and maintained by Social PLUS Inc..

CRM PLUS on LINE has an average rating of 5 out of 5 stars with 36 reviews from Shopify stores.

Get the app

4. WAIR Size & Fit Recommendation

WAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flowWAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flow

$29/month. Free trial available.

Facilitating a seamless shopping experience, this advanced sizing recommendation tool significantly enhances how customers find their perfect fit. By utilizing personalized data related to height, weight, age, and body shape, shoppers receive tailored size suggestions that resonate with their specific needs.

Lowering return rates is a standout feature; users benefit from finding the right fit on the first try, minimizing the hassle of exchanges and refunds. With each interaction, the tool gathers valuable insights, offering merchants a deeper understanding of their clientele's preferences and behaviors.

Optimize the online shopping journey by promoting higher conversion rates among customers who leverage tailored recommendations rather than traditional size charts. This integration not only simplifies decisions for consumers but also cultivates greater loyalty and satisfaction with the overall shopping experience.

WAIR Size & Fit Recommendation is developed and maintained by Fit3D, Inc. DBA WAIR.

WAIR Size & Fit Recommendation has an average rating of 4.7 out of 5 stars with 19 reviews from Shopify stores.

Get the app

5. P1: 60+ Vital Marketing Tools

WAIR Size & Fit RecommendationP1: 60+ Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.WAIR Size & Fit RecommendationP1: 60+ Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.

$34.99/month. Free trial available.

Streamline and supercharge operations with comprehensive marketing functionalities rolled into a single application. With 60 essential tools available, merchants can enhance customer engagement and interaction effortlessly. Utilize customizable Contact Forms, Surveys, and Popups for effective lead and email collection, ensuring dynamic communication with potential buyers.

Create urgency with a Cart Countdown Timer to encourage faster decision-making at checkout, elevating the likelihood of completed sales. Build trust and credibility through the integration of Reviews, Ratings, and Comments, establishing a reliable brand presence. Facilitate seamless customer support by offering features like Live Chat and an informative FAQ page.

Unlock a wealth of profit-generating capabilities designed to optimize store performance while maintaining lightning-fast load speeds. Enjoy one adaptable solution at a competitive price, empowering businesses to thrive without the need for multiple applications.

P1: 60+ Vital Marketing Tools is developed and maintained by POWR.io.

P1: 60+ Vital Marketing Tools has an average rating of 4.5 out of 5 stars with 46 reviews from Shopify stores.

Get the app

We hope you found this guide on the top support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify support apps FAQ

Which support apps do I need for my Shopify store?

You’ll want to take advantage of the many support apps and integrations available to make your Shopify store the best it can be. Every support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify support app!

What is the best support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that FaqKing: Help Center & FAQ is one of the top Shopify support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many support apps are recommended for Shopify?

We recommend including atleast one support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great support apps that will help you run your business as smoothly as possible.

Can I build my own custom support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

Contents

Shopify apps you might like