The best phone support apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify caters to a wide range of online merchants, from small startups to established businesses, offering a user-friendly platform for e-commerce success. With the vast array of Shopify apps available, selecting the right phone support app for your Shopify store can significantly impact customer service and ultimately, your business's growth.

Effective customer support is crucial in today's competitive online marketplace, and having the best phone support app for your Shopify store can help you provide top-notch service to your customers. Whether you're a beginner in the world of e-commerce or a seasoned Shopify user, choosing the right phone support app is essential for managing and growing your online store effectively.

This guide is designed to assist Shopify merchants in finding the most suitable phone support apps to enhance customer communication, streamline support processes, and ultimately improve customer satisfaction in 2024.

Let's explore the top phone support apps for Shopify that can help take your online business to the next level!

1. SimpleCall ‑ Click to Call

$1.49/month. Free trial available.

Elevate customer engagement with an intuitive click-to-call solution designed for seamless integration into any Shopify store. This tool simplifies the process of connecting with potential customers, allowing businesses to generate more phone leads effortlessly. Customization is key; users can tailor their click-to-call buttons to reflect brand colors and aesthetics, ensuring brand consistency without technical expertise. The straightforward setup enables store owners to implement the feature quickly, enhancing user experience without overwhelming complexity. This functionality not only invites instant communication but also boosts customer satisfaction by offering immediate assistance. With the click of a button, transforming casual visitors into potential buyers has never been easier, strengthening the bridge between digital storefronts and personal touchpoints. This solution promises to make customer interactions more efficient and engaging, paving the way for increased conversions through enhanced accessibility.

SimpleCall ‑ Click to Call is developed and maintained by flowzy.

SimpleCall ‑ Click to Call has an average rating of 4 out of 5 stars with 11 reviews from Shopify stores.

Get the app

2. Mega Callback

Free plan available

Speed to connect can make or break a transaction in the digital retail world. This app revolutionizes customer interactions by enabling businesses to respond swiftly to callback requests. By prioritizing communication, it fosters trust—a cornerstone of effective online shopping experiences.

Merchants can create a seamless sales process that projects reliability and builds credibility around their brand. A smooth callback experience not only enhances customer satisfaction but also positions a store as responsive and attentive, which can lead to higher conversion rates.

Key functionalities include customizable callback forms to streamline inquiries and the capability to manage customer communications efficiently. This proactive approach in addressing customer needs transforms engagement efforts, ultimately contributing to increased orders and revenue for your store.

Mega Callback is developed and maintained by Architechpro OÜ.

Mega Callback has an average rating of 5 out of 5 stars with 19 reviews from Shopify stores.

Get the app

3. Phoneize Phone Call Button

Convert more sales by making it easy to call you

Free plan available

Elevate customer engagement with a seamless call feature integrated into your online store. Implement a floating 'call us' button, allowing instant connection for visitors on mobile devices, while clearly displaying your number for desktop and tablet users. This tool is designed for effortless setup—no coding required, ensuring compatibility with any theme. Within moments, your shop can facilitate direct phone interactions, converting casual browsers into potential leads. Customization options allow you to modify the button's color and style, harmonizing perfectly with your shop's branding. By encouraging more phone inquiries, you create opportunities for enhanced customer service and increased sales. Simplify communication and maximize outreach with this essential addition to your e-commerce strategy. Take the next step in streamlining customer interactions today.

Phoneize Phone Call Button is developed and maintained by Xeio Ltd.

Phoneize Phone Call Button has an average rating of 4.9 out of 5 stars with 13 reviews from Shopify stores.

Get the app

4. Robo Calls ‑ Pakistan

Free to install. Additional charges may apply.

RTO (Return to Origin) rates can significantly impact the bottom line, especially for cash-on-delivery orders. This automated order confirmation system effectively addresses the challenges introduced by misleading or unwanted orders, particularly in Pakistan. By initiating automated calls in either Urdu or English, merchants can directly engage with their customers.

Upon receiving a call, customers respond using a simple input system: pressing '1' confirms the order, '2' cancels it, and '3' requests a callback. Each response is logged, with order tags reflecting customer actions. This straightforward process minimizes the risk of bogus orders and streamlines order management.

With this solution, store owners experience reduced confusion in the order pipeline and improved communication with their clientele, facilitating smoother transactions and greater operational efficiency in managing cash-on-delivery sales.

Robo Calls ‑ Pakistan is developed and maintained by Hexon Soft.

Robo Calls ‑ Pakistan has an average rating of 5 out of 5 stars with 11 reviews from Shopify stores.

Get the app

5. Shopdigits ‑ Number & Call

Manage customer calls using the Shopdigits dashboard

From $20/month. Free trial available.

Transform customer interactions by leveraging a virtual call center designed for seamless communication. With mobile applications for both iOS and Android, merchants can provide real-time support through SMS and voice while maintaining the privacy of personal contact information. A dedicated business number allows for professional engagement, ensuring that every customer interaction is secure and meaningful. The application integrates order data, empowering users to connect with customers efficiently and effectively. This solution is cost-effective and tailored to enhance customer service experiences, making it an ideal choice for merchants seeking reliable communication tools that uphold privacy and professionalism. Elevate the way you connect with your audience, turning each exchange into an opportunity for relationship building and customer loyalty. Embrace a new standard of support that prioritizes both security and accessibility.

Shopdigits ‑ Number & Call is developed and maintained by Random Forest Inc.

Shopdigits ‑ Number & Call has an average rating of 4.3 out of 5 stars with 6 reviews from Shopify stores.

Get the app

We hope you found this guide on the top phone support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify phone support apps FAQ

Which phone support apps do I need for my Shopify store?

You’ll want to take advantage of the many phone support apps and integrations available to make your Shopify store the best it can be. Every phone support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify phone support app!

What is the best phone support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that SimpleCall ‑ Click to Call is one of the top Shopify phone support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify phone support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many phone support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many phone support apps are recommended for Shopify?

We recommend including atleast one phone support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great phone support apps that will help you run your business as smoothly as possible.

Can I build my own custom phone support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build phone support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a phone support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable phone support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!