The best phone support apps for Shopify in 2024

Written by

Adam Sturrock

Published on

June 20, 2024

Shopify caters to a wide range of online merchants, from small startups to established businesses, offering a user-friendly platform for e-commerce success. With the vast array of Shopify apps available, selecting the right phone support app for your Shopify store can significantly impact customer service and ultimately, your business's growth.

Effective customer support is crucial in today's competitive online marketplace, and having the best phone support app for your Shopify store can help you provide top-notch service to your customers. Whether you're a beginner in the world of e-commerce or a seasoned Shopify user, choosing the right phone support app is essential for managing and growing your online store effectively.

This guide is designed to assist Shopify merchants in finding the most suitable phone support apps to enhance customer communication, streamline support processes, and ultimately improve customer satisfaction in 2024.

Let's explore the top phone support apps for Shopify that can help take your online business to the next level!

1. SimpleCall ‑ Click to Call

$1.49/month. Free trial available.

Enhance customer engagement with a streamlined solution that integrates a click-to-call button directly onto your website. Tailored for a diverse range of businesses seeking to drive phone inquiries, this feature transforms visitor interaction by enabling instant connection via a simple click. Designed with user experience at its core, the interface offers extensive customization options without requiring any coding knowledge. Store owners can effortlessly adjust button styles to harmonize with their branding, ensuring seamless integration. Each button can be personalized in terms of color and design, empowering merchants to reflect their unique identity. By providing an accessible way to reach out, this tool significantly increases the chances of converting web traffic into valuable leads. Embrace the power of direct communication and watch as customer inquiries flourish. Streamlining the path to connection has never been this straightforward.

Elevate your customer service experience with a solution that prioritizes direct engagement.

SimpleCall ‑ Click to Call is developed and maintained by flowzy.

SimpleCall ‑ Click to Call has an average rating of 4.3 out of 5 stars with 13 reviews from Shopify stores.

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2. Mega Callback

Free plan available

Transform customer interaction with the ability to seamlessly connect back to potential buyers at their convenience, fostering trust and reliability in online shopping experiences. This tool streamlines communication, enabling timely follow-ups that not only reassure customers but also convert interest into sales.

By implementing a responsive callback option, merchants can cultivate a professional image that appeals to discerning shoppers. The simplicity of incorporating this feature enhances user engagement, establishing a consistent sales process that reinforces brand loyalty and importance in the marketplace.

As customer confidence grows, so does the potential for increased orders and revenue. This app positions your store as a go-to destination for reliable service, ultimately driving business growth and profitability via effective customer relationship management.

Mega Callback is developed and maintained by Architechpro OÜ.

Mega Callback has an average rating of 5 out of 5 stars with 19 reviews from Shopify stores.

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3. Phoneize Phone Call Button

Convert more sales by making it easy to call you

Free plan available

Enable seamless communication with customers by incorporating a floating 'call us' button on your online store. This tool facilitates instant phone connectivity, allowing mobile visitors to reach out directly while providing visibility of your contact number on larger screens. The enhanced accessibility engages more potential leads, naturally translating to increased sales opportunities. Installation is hassle-free, requiring no coding knowledge. Compatibility with any theme ensures a unified appearance across your store. Simply input your phone number, and personalize the button's color and style to harmonize with your branding. Optimized for effortless setup and integration, this solution not only improves user experience but also empowers merchants to strengthen customer relationships through direct interaction. Embrace this opportunity to transform inquiries into sales with just a few clicks.

Phoneize Phone Call Button is developed and maintained by Xeio Ltd.

Phoneize Phone Call Button has an average rating of 4.9 out of 5 stars with 13 reviews from Shopify stores.

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4. Robo Calls ‑ Pakistan

Free to install. Additional charges may apply.

Reducing refund instances related to cash on delivery can be a challenging task for store owners. This specialized solution offers an effective method to enhance order confirmation processes in Pakistan.

By enabling automated calls in both Urdu and English, merchants can effortlessly communicate with customers, ensuring clarity in their orders. Customers can easily confirm their orders by replying with '1', instruct the store to cancel with '2', or request a callback with '3'. This streamlined interaction reduces misunderstandings and enhances customer engagement.

The application also tags orders based on customer responses, providing valuable insights into order status. By minimizing bogus orders, merchants can decrease associated costs and improve overall operational efficiency.

This tool stands as an essential resource for any store looking to refine its order management strategy and increase overall reliability in the cash on delivery sector.

Robo Calls ‑ Pakistan is developed and maintained by Hexon Soft.

Robo Calls ‑ Pakistan has an average rating of 5 out of 5 stars with 11 reviews from Shopify stores.

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5. Shopdigits ‑ Number & Call

Manage customer calls using the Shopdigits dashboard

From $20/month. Free trial available.

Transform the way customer service is approached by utilizing a virtual call center designed specifically for e-commerce environments. Offering a dedicated business number enables secure communications, protecting personal contact information while facilitating direct engagement with customers through SMS or voice. The application integrates seamlessly with order data, allowing for personalized interactions based on purchase history and preferences. Its user-friendly iOS and Android platforms ensure accessibility for merchants on the go, making it easy to respond to inquiries in real-time. With this tool, every customer conversation is crafted to elevate satisfaction and loyalty. Simplifying access to important information while maintaining professional connectivity enhances the overall shopping experience. Effortlessly manage communications and strengthen relationships with customers through tailored support that reflects their needs. By leveraging this call center solution, ordinary interactions are transformed into impactful connections that drive engagement and foster a thriving online store.

Shopdigits ‑ Number & Call is developed and maintained by Random Forest Inc.

Shopdigits ‑ Number & Call has an average rating of 4.3 out of 5 stars with 6 reviews from Shopify stores.

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We hope you found this guide on the top phone support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify phone support apps FAQ

Which phone support apps do I need for my Shopify store?

You’ll want to take advantage of the many phone support apps and integrations available to make your Shopify store the best it can be. Every phone support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify phone support app!

What is the best phone support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that SimpleCall ‑ Click to Call is one of the top Shopify phone support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify phone support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many phone support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many phone support apps are recommended for Shopify?

We recommend including atleast one phone support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great phone support apps that will help you run your business as smoothly as possible.

Can I build my own custom phone support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build phone support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a phone support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable phone support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!