Last Updated:
December 11, 2024

Transform Customer Service with a Toll-Free Business Line

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Transform the way customer service is approached by utilizing a virtual call center designed specifically for e-commerce environments. Offering a dedicated business number enables secure communications, protecting personal contact information while facilitating direct engagement with customers through SMS or voice. The application integrates seamlessly with order data, allowing for personalized interactions based on purchase history and preferences. Its user-friendly iOS and Android platforms ensure accessibility for merchants on the go, making it easy to respond to inquiries in real-time. With this tool, every customer conversation is crafted to elevate satisfaction and loyalty. Simplifying access to important information while maintaining professional connectivity enhances the overall shopping experience. Effortlessly manage communications and strengthen relationships with customers through tailored support that reflects their needs. By leveraging this call center solution, ordinary interactions are transformed into impactful connections that drive engagement and foster a thriving online store.

Features

Get a business phone number to make & receive customer calls at low cost
Provide real-time support through voice calls and SMS directly from your device
Maintain professionalism with a dedicated business line for customer interactions
Streamline customer service processes to exceed customer expectations
Protect personal privacy while enhancing customer service on online platforms

Benefits

Increase customer satisfaction by providing real-time support through voice calls and SMS, boosting customer loyalty and sales
Enhance professionalism by maintaining a dedicated business line, separating personal and professional communication
Streamline customer service processes to meet and exceed customer expectations, ultimately driving more sales and improving customer retention

About the Vendor

Random Forest Inc
Surrey, BC, CA
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Surrey, BC, CA Map

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Pricing

From $20/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
20.00
MaximumΒ Price:
$
50.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot Hoot! Let me introduce you all to the splendid world of Phone Number & Call Shopdigits. Powered by the gifted team at Random Forest Inc, this app lets you make & receive customer calls at a low cost, providing an affordable way to set up a virtual call center for your Shopify storefront. Not just that, my friends! It further comes with an alluring feature to provide support when it's most needed, directly on the orders viewed in the app, breaking down the barriers between you and your customer. Built specifically for iOS and Android, this birdie app ensures that you won't miss out on any hoots via SMS or calls. The cherry on the cake, Shopdigits avails an incredible toll-free business line, all while keeping your personal number under wraps. This app has garnered brilliant reviews with a perfect score of 5. Considering the provided features, the pricing starting from $20/month with a 7-day free trial seems quite the steal to me! If you're after a seamless phone support experience in your store, the wise owl tells you - Shopdigits is the way to go!

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Frequently Asked Questions

What is a virtual storefront and how does it relate to my Shopify store?
A virtual storefront is an online space where customers can browse and buy products, almost like they would in a physical store. When running a Shopify store, the interface and organization of your products and information serve as your virtual storefront. It's important to keep this space user-friendly and up-to-date to help increase conversions.
How does creating customer groups on Shopify help my business?
Creating customer groups in Shopify allows you to categorize your customers based on various parameters such as their shopping pattern, location or spending habits. This helps in targeted marketing, offering special discounts to a specific group and ultimately, in boosting the sales.
How can I use the Phone Number & Call Shopdigits app to contact customers?
The Phone Number & Call Shopdigits app enables you to provide phone support via your Shopify storefront. With this app, you can directly call your customers, answer their queries or discuss their orders thus improving customer service and relations.
Does Shopify provide a customer portal and if not, what's the alternative?
Shopify itself doesn't provide a standalone customer portal. However, customers can create accounts on your Shopify store to view their order history and manage their details. Various apps, including Phone Number & Call Shopdigits, could be added to your Shopify store to further enhance the customer experience by providing phone support and more functionality.

Shopify App Comparison: Shopdigits ‑ Number & Call vs SimpleCall ‑ Click to Call - which is better?

Phone Number & Call Shopdigits is a comprehensive app that transforms your personal smartphone into a powerful call center. It seamlessly integrates with both iOS and Android devices, providing you with a dedicated business line to communicate with customers via voice calls and SMS. This app prioritizes user convenience by allowing store owners to maintain professionalism without compromising personal privacy. By streamlining customer service processes and providing real-time support, it helps increase customer satisfaction and loyalty. With its exceptional features and benefits, Phone Number & Call Shopdigits is the go-to app for Shopify sellers looking to enhance their customer service and boost sales.

In contrast, SimpleCall - Click to Call offers a user-friendly solution that allows you to effortlessly add a click-to-call button on your online store. This app focuses on enhancing customer engagement and sales by providing a seamless and personalized calling experience. It eliminates the need for coding skills, as you can easily customize the style, color, and brand aesthetic of the call button to match your store's branding. With its easy setup and time-saving features, SimpleCall - Click to Call simplifies the process of connecting with customers over a call. While it may not offer the extensive communication support of Phone Number & Call Shopdigits, it is the ideal choice for businesses looking to create a professional and cohesive brand image while improving customer experience.

In conclusion, both Phone Number & Call Shopdigits and SimpleCall - Click to Call bring unique capabilities and benefits to the table. Depending on your specific needs and preferences, one app may be more suitable for you than the other. However, considering the extensive features and seamless integration offered by Phone Number & Call Shopdigits, we highly recommend it for Shopify sellers looking to elevate their customer service and drive sales.

Attribute
Shopdigits ‑ Number & Call Shopify AppShopdigits ‑ Number & Call
SimpleCall ‑ Click to Call Shopify AppSimpleCall ‑ Click to Call
Average Rating 4.3 out of 5 4 out of 5
Number of Reviews 6 11
Estimated Installs 0 176
Min Price $20.00 $1.49
Max Price $50.00 $1.49
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