The best faq apps for Shopify in 2024

Written by

Adam Sturrock

Published on

May 19, 2024

Shopify, a popular eCommerce platform, hosts a multitude of merchants ranging from small startups to established brands, with its user-friendly interface and powerful features catering to a diverse array of business needs. The platform's flexibility and scalability have made it a top choice for online sellers looking to establish and expand their digital presence.

As the e-commerce industry continues to evolve, providing excellent customer support and addressing frequently asked questions efficiently is critical for enhancing the shopping experience and driving sales. This is where FAQ apps come into play, streamlining customer inquiries and ensuring prompt responses, ultimately boosting customer satisfaction and loyalty.

With a plethora of options available, selecting the best FAQ apps for your Shopify store is vital to maintain smooth operations and enhance customer service. The right combination of features can make a significant difference in how efficiently your store addresses customer queries, ultimately impacting your bottom line.

Whether you're just starting out or looking to optimize your established online store, choosing the right FAQ apps tailored to your specific needs can greatly improve the overall user experience and contribute to the success of your Shopify business. In this guide, we'll explore some of the best FAQ apps for Shopify in 2024, helping you make informed decisions to provide exceptional customer support and drive business growth.

1. HelpCenter: AI FAQ+Help Center

Shopify Product FAQ Builder | FAQ Templates | FAQ Builder App

Free to install. Free trial available.

Streamline customer interactions with a tool designed to simplify support management. Effortlessly generate comprehensive FAQs using advanced AI capabilities, enabling customers to find the information they need in mere seconds.

Instant translation features allow for seamless communication across different languages, catering to a diverse client base. Centralizing all inquiries from email, live chat, and social platforms into one intuitive helpdesk ticketing system enhances operational efficiency and response times.

Equipped with multi-channel support, this solution guarantees swift and dependable customer assistance at any hour. A dedicated support team remains available year-round, ensuring expert help whenever it’s needed. Transform customer service into a proactive experience that fosters loyalty and satisfaction.

HelpCenter: AI FAQ+Help Center is developed and maintained by Shark Byte, Inc.

HelpCenter: AI FAQ+Help Center has an average rating of 4.7 out of 5 stars with 1336 reviews from Shopify stores.

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2. Willdesk: Live Chat&AI Chatbot

Centralize all your support tickets in one place-willdesk

Free plan available. Free trial available.

Transform customer interactions into seamless experiences with an all-encompassing support solution designed for e-commerce. This platform integrates a sophisticated live chat feature with an intelligent AI chatbot, ensuring that customers receive immediate answers to their queries. Interactive channels include Messenger, Instagram, and WhatsApp, enabling businesses to engage across social media seamlessly.

Order tracking capabilities, combined with a comprehensive FAQ page and a dedicated help center, empower customers with self-service options, reducing the burden on support teams. The unified ticketing system simplifies managing inquiries from various stores, optimizing workflow and response times.

With mobile app accessibility, responding to customer needs on-the-go is easier than ever. This powerful tool collaborates effectively with Shopify Flow, turning customer support into a strategic advantage while enhancing overall operational efficiency.

Willdesk: Live Chat&AI Chatbot is developed and maintained by Channelwill.

Willdesk: Live Chat&AI Chatbot has an average rating of 4.9 out of 5 stars with 782 reviews from Shopify stores.

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3. HelpLab FAQ Page, Product FAQs

Free plan available. Free trial available.

Simplifying the customer experience is essential for online retailers. This tool transforms the FAQ section into an engaging and stylish space, allowing merchants to create tailored product FAQs that blend seamlessly with existing themes. Full customization options empower users to adjust fonts, colors, and styles, ensuring brand consistency and a unique visual identity. One of the standout features is the rapid loading time, which guarantees customers receive instant answers to their inquiries. By proactively addressing common questions, merchants can significantly lower incoming customer support requests, streamlining operations. This functionality also facilitates easy integration with the Shop app, enhancing overall accessibility. For merchants striving to create a polished and efficient shopping environment, this FAQ solution is key to improving customer satisfaction and fostering loyalty.

HelpLab FAQ Page, Product FAQs is developed and maintained by Avocados Lab.

HelpLab FAQ Page, Product FAQs has an average rating of 5 out of 5 stars with 430 reviews from Shopify stores.

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is developed and maintained by .

has an average rating of out of 5 stars with reviews from Shopify stores.

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5. FAQPRIME: FAQ, WhatsApp, Track

Free plan available. Free trial available.

Transform customer engagement with a comprehensive support solution designed to streamline communication and enhance user experience. This app features an elegantly crafted chat-style support widget, allowing customers to easily access AI-generated FAQs and seek answers to common inquiries. Utilizing a robust order tracking function, customers can effortlessly check the status of their purchases. Multiple communication channels, including WhatsApp, Messenger, Tidio, Tawk.to, and email, ensure that support is just a click away. The SEO-oriented framework allows for the seamless integration of a native FAQ page, a "Contact Us" section, and an order tracking page, all of which contribute to improved search engine rankings. Additionally, a floating bar with social media icons encourages customers to engage on social platforms, enhancing brand visibility. Optimize customer satisfaction and operational efficiency with a tool that combines support and service in one unified interface.

FAQPRIME: FAQ, WhatsApp, Track is developed and maintained by Oneprime, Inc..

FAQPRIME: FAQ, WhatsApp, Track has an average rating of 4.6 out of 5 stars with 110 reviews from Shopify stores.

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We hope you found this guide on the top faq apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify faq apps FAQ

Which faq apps do I need for my Shopify store?

You’ll want to take advantage of the many faq apps and integrations available to make your Shopify store the best it can be. Every faq app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify faq app!

What is the best faq app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that HelpCenter: AI FAQ+Help Center is one of the top Shopify faq apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify faq app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many faq apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many faq apps are recommended for Shopify?

We recommend including atleast one faq app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great faq apps that will help you run your business as smoothly as possible.

Can I build my own custom faq app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build faq apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a faq app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable faq Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!