The best faq apps for Shopify in 2024

Written by

Adam Sturrock

Published on

May 19, 2024

Shopify, a popular eCommerce platform, hosts a multitude of merchants ranging from small startups to established brands, with its user-friendly interface and powerful features catering to a diverse array of business needs. The platform's flexibility and scalability have made it a top choice for online sellers looking to establish and expand their digital presence.

As the e-commerce industry continues to evolve, providing excellent customer support and addressing frequently asked questions efficiently is critical for enhancing the shopping experience and driving sales. This is where FAQ apps come into play, streamlining customer inquiries and ensuring prompt responses, ultimately boosting customer satisfaction and loyalty.

With a plethora of options available, selecting the best FAQ apps for your Shopify store is vital to maintain smooth operations and enhance customer service. The right combination of features can make a significant difference in how efficiently your store addresses customer queries, ultimately impacting your bottom line.

Whether you're just starting out or looking to optimize your established online store, choosing the right FAQ apps tailored to your specific needs can greatly improve the overall user experience and contribute to the success of your Shopify business. In this guide, we'll explore some of the best FAQ apps for Shopify in 2024, helping you make informed decisions to provide exceptional customer support and drive business growth.

1. HelpCenter: AI FAQ+Help Center

Shopify Product FAQ Builder | FAQ Templates | FAQ Builder App

Free to install. Free trial available.

Streamline customer interactions and elevate support efforts with a powerful solution designed specifically for merchants. This app enables the swift assembly of informative FAQs using advanced ChatGPT-4 technology, making it easy for users to find answers at any hour. Effortlessly communicate with customers through a robust live chat feature that aggregates inquiries from various platforms, including email and social media, into a single, manageable inbox.

Multi-channel support ensures that queries are handled promptly, fostering a reliable atmosphere that customers appreciate. Its seamless integration with translation services allows businesses to cater to a diverse audience without language barriers, enhancing the shopping experience. A dedicated team of professionals provides round-the-clock assistance, ensuring continuous support for both merchants and their clientele, all year long.

HelpCenter: AI FAQ+Help Center is developed and maintained by Shark Byte, Inc.

HelpCenter: AI FAQ+Help Center has an average rating of 4.7 out of 5 stars with 1336 reviews from Shopify stores.

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2. Willdesk: Live Chat&AI Chatbot

Centralize all your support tickets in one place-willdesk

Free plan available. Free trial available.

Unlock seamless customer interaction through a comprehensive support platform designed for e-commerce success. This versatile tool integrates order tracking, FAQs, and helpdesk functionalities, ensuring a cohesive customer experience. With robust support for live chat and AI ChatBot capabilities, users can swiftly resolve inquiries across various channels, including Facebook Messenger, Instagram, WhatsApp, and more. Streamlining operations is effortless with integration into multiple stores, while a user-friendly ticketing system keeps track of customer issues efficiently. Leverage the benefits of Shopify Flow to transform customer service into a valuable revenue stream. The convenience of a mobile app allows for quick responses, empowering businesses to stay connected even on the go. Efficiently manage all customer interactions in one unified platform without needing additional tracking applications. This tool seamlessly merges functionality and accessibility for e-commerce professionals. Engage customers effectively and maintain operational artistry in a fast-paced digital retail environment.

Willdesk: Live Chat&AI Chatbot is developed and maintained by Channelwill.

Willdesk: Live Chat&AI Chatbot has an average rating of 4.9 out of 5 stars with 796 reviews from Shopify stores.

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3. HelpLab FAQ Page, Product FAQs

Free plan available. Free trial available.

Simplifying the customer experience is essential for online retailers. This tool transforms the FAQ section into an engaging and stylish space, allowing merchants to create tailored product FAQs that blend seamlessly with existing themes. Full customization options empower users to adjust fonts, colors, and styles, ensuring brand consistency and a unique visual identity. One of the standout features is the rapid loading time, which guarantees customers receive instant answers to their inquiries. By proactively addressing common questions, merchants can significantly lower incoming customer support requests, streamlining operations. This functionality also facilitates easy integration with the Shop app, enhancing overall accessibility. For merchants striving to create a polished and efficient shopping environment, this FAQ solution is key to improving customer satisfaction and fostering loyalty.

HelpLab FAQ Page, Product FAQs is developed and maintained by Avocados Lab.

HelpLab FAQ Page, Product FAQs has an average rating of 5 out of 5 stars with 432 reviews from Shopify stores.

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4.

is developed and maintained by .

has an average rating of out of 5 stars with reviews from Shopify stores.

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5. FAQPRIME: FAQ, WhatsApp, Track

Free plan available. Free trial available.

Deliver exceptional customer support through a multi-faceted, user-friendly interface that simplifies communication and enhances satisfaction. This comprehensive solution features an intuitive chat-style support widget, enabling customers to effortlessly access AI-generated FAQs and resolve queries quickly. Order tracking functionality transforms the customer experience by allowing users to easily check the status of their shipments at any time. Accessible connection options like WhatsApp, Messenger, and various other chat platforms ensure seamless interactions. Optimized for SEO, the integrated FAQ page and contact form not only improve visibility but also facilitate easy customer engagement. A dynamic floating bar for social media links encourages customer interaction and drives engagement. With this app, create a supportive atmosphere that encourages loyalty while maintaining a polished online presence.

FAQPRIME: FAQ, WhatsApp, Track is developed and maintained by Oneprime, Inc..

FAQPRIME: FAQ, WhatsApp, Track has an average rating of 4.6 out of 5 stars with 109 reviews from Shopify stores.

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We hope you found this guide on the top faq apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify faq apps FAQ

Which faq apps do I need for my Shopify store?

You’ll want to take advantage of the many faq apps and integrations available to make your Shopify store the best it can be. Every faq app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify faq app!

What is the best faq app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that HelpCenter: AI FAQ+Help Center is one of the top Shopify faq apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify faq app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many faq apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many faq apps are recommended for Shopify?

We recommend including atleast one faq app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great faq apps that will help you run your business as smoothly as possible.

Can I build my own custom faq app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build faq apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a faq app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable faq Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!