Willdesk: Live Chat&AI Chatbot

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Transform customer service into profit with an all-in-one support and marketing platform.
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What Owlfred thinks...

Turn customer service into a profit center with WD-Live Chat, Helpdesk, and Chatbot all-in-one support & marketing platform!

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
October 16, 2024

Transform Customer Service into Profit with All-in-One Support Solution

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Transform customer interactions with a comprehensive support solution that integrates multiple communication tools seamlessly. This application streamlines customer service by combining live chat, AI-driven chatbot functionality, and an efficient ticketing system, enabling merchants to respond quickly and effectively.

With features like order tracking, FAQs, and a help center, customers can find answers independently, reducing resolution time and enhancing satisfaction. Integration with messaging platforms such as WhatsApp and Instagram consolidates communication channels, allowing for a unified approach to customer care.

Optimize your Shopify operations by utilizing Shopify Flow to automate responses and manage inquiries. The mobile app ensures that support is accessible anytime, anywhere, ensuring a responsive and customer-centric experience. Elevate customer service standards without the need for additional tracking applications, all within one intuitive platform.

Features

Integrate Order Tracking, FAQs, and Contact Form in a branded Self-service widget for customer convenience
Boost sales with live chat and enhance efficiency with a preset Helpcenter feature
Manage inbox tickets from various social media channels and emails in one centralized platform
Access complete customer index and integrate with popular marketing tools like Klaviyo, Mailchimp, and Privy
Seamlessly integrate with multiple stores, customize Fonts, FAQs, and Style for a consistent brand experience

Benefits

Revamp your online storefront with an all-encompassing customer experience solution, eliminating the need for multiple apps and streamlining operations
Guide customers seamlessly through their journey with features like an in-built FAQ section, Help Center, and Social Media integration, ensuring satisfying interactions
Connect with multiple stores through a central platform, keeping clients informed about their order status and increasing online visibility

About the Vendor

Channelwill
8 The Green Ste A, Dover, DE 19901, Kent, Kent, DE, 19901, US
Visit Vendor Website
8 The Green Ste A, Dover, DE 19901, Kent, Kent, DE, 19901, US Map

Works with

Shopify Flow, Checkout, Parcel Panel, Loloyal loyalty, Klaviyo, Mailchimp, One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho, Outlook, Godady, Dropshipman, SEO Ant, Messenger, Microsoft 365

Pricing

Free plan available. Starting at $16.90/month for the starter plan, $42.90/month for basic, and $149.90/month for pro.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
0.00
MaximumΒ Price:
$
99.90
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

3 review in the last 30 days.

3 reviews in the last 30 days.

23 review in the last 90 days.

23 reviews in the last 90 days.

Install Trend Insights

7 install in the last 30 days.

7 installs in the last 30 days.

30 install in the last 30 days.

30 installs in the last 30 days.

Owlfred Review

WD‑Live Chat, Helpdesk, Chatbot, is a comprehensive all-in-one support and marketing platform designed to transform customer service into a profitable asset for your Shopify store. With a high average rating of 4.9 from 716 reviews, and over 6000 installs, this app offers an array of features including order tracking, live chat, FAQs, social media integration, and more, making it a valuable tool for enhancing customer support and increasing sales efficiency. The free to install pricing model along with its compatibility with various other Shopify apps like Klaviyo and Mailchimp make it a compelling choice for merchants looking to streamline their operations and provide top-notch customer service.

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Frequently Asked Questions

Do I need multiple apps for customer service with WD-Live Chat HelpdeskChatbot?
No. WD-Live Chat HelpdeskChatbot consolidates numerous functionalities like Order Tracking, Email Support, Live chat cutting the need for multiple, separate apps.
Can WD-Live Chat HelpdeskChatbot assist with customer journey on my store?
Yes. WD-Live Chat HelpdeskChatbot is designed guide your customers throughout their journey with the help of an in-built FAQ section, Help Center and Social Media integration.
Is it possible to manage multiple stores with WD-Live Chat HelpdeskChatbot?
Yes. WD-Live Chat HelpdeskChatbot has the capacity to connect with multiple stores allowing management of different digital outlets through a single platform.
Does WD-Live Chat HelpdeskChatbot offer mobile communication with customers?
Yes. WD-Live Chat HelpdeskChatbot provides the provision to communicate with your customers through a mobile app which helps in keeping a constant dialogue with your customers.

Shopify App Comparison: Willdesk: Live Chat&AI Chatbot vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing WD‑Live Chat, Helpdesk,Chatbot and Pushdaddy WhatsApp, Live Chat, we can see that both apps offer valuable features for enhancing customer communication and improving the overall customer experience. However, there are some key differences between the two.

WD‑Live Chat, Helpdesk,Chatbot stands out with its all-encompassing customer experience solution. It consolidates numerous functionalities like Order Tracking, Email Support, Live Chat, and more, eliminating the need for multiple separate apps. This integrated platform streamlines operations and enhances business efficiency. Additionally, it offers features like a ChatBot and Ticketing System, ensuring that customer service needs are covered from all angles. Another unique benefit is the ability to connect with multiple stores, allowing users to manage different digital outlets through one central platform. With round-the-clock assistance and mobile app communication, this app truly transforms customer service into a profit center.

On the other hand, Pushdaddy WhatsApp, Live Chat specializes in seamless communication and marketing automation. With the ability to switch between WhatsApp and Live Chat, it ensures that customer conversations are engaging and responsive. The app offers automation features such as order confirmations and abandoned cart recovery, driving successful conversions and enriching the customer's buying journey. It also includes critical elements like FAQ Answers for quick clarifications and instant order status updates. Furthermore, the app integrates social media platforms like Facebook Messenger and Instagram, allowing for easy social media marketing and push notifications to keep customers informed about the latest offerings and promotions. With additional features like review collection, tracking updates, and sign-up forms, Pushdaddy WhatsApp, Live Chat provides an all-encompassing solution for customer service, communication, and marketing automation.

Attribute
Willdesk: Live Chat&AI Chatbot Shopify AppWilldesk: Live Chat&AI Chatbot
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4.9 out of 5 4.3 out of 5
Number of Reviews 765 4191
Estimated Installs 5507 34754
Min Price $0.00 $0.00
Max Price $99.90 $0.00
Works With Shopify Flow, Checkout, Parcel Panel, Loloyal loyalty, Klaviyo, Mailchimp, One, TrackingMore, EcomSend Pop Ups, Gmail, Zoho, Outlook, Godady, Dropshipman, SEO Ant, Messenger, Microsoft 365 Checkout, Facebook, Instagram, Whatsapp, Messenger, Telegram
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