Tracking Genie

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Automatically provide customers with estimated delivery dates, reducing inquiries and enhancing order tracking.
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What Owlfred thinks...

TrackingGenie is a must-have app for Shopify store owners looking to provide their customers with estimated delivery dates in a snap!

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
December 10, 2024

Transform Customer Frustration into Calm with Automatic Delivery Dates

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Transform the post-purchase experience by providing real-time tracking updates through an intuitive interface. Customers can monitor their orders effortlessly, reducing anxiety and minimizing the need for inquiries regarding delivery status. This not only boosts customer satisfaction but also streamlines communication, leading to fewer emails directed to your support team.

Automatic estimated delivery dates are generated for every order, offering clarity and setting accurate expectations for customers. The features cater to a seamless shopping experience, instilling confidence in transactions and enhancing customer loyalty. By simplifying the tracking process, this solution effectively alleviates operational burdens and allows merchants to focus on growth, knowing their customers remain informed every step of the way.

Features

Provide automatic delivery date estimates for customers, eliminating the need for real-time tracking numbers.
Allow users to set the estimated delivery time just once, reducing the need for continuous adjustments.
Customize the order lookup page extensively with various options such as colors and languages.
Streamline the shopping experience by reducing support inquiries and email surges through transparent tracking and estimates.
Enhance customer satisfaction and loyalty by bridging the gap between merchants and customers, bringing peace of mind and clarity to the shopping journey.

Benefits

Increase customer satisfaction and loyalty by providing automatic delivery date estimates, reducing support inquiries and email surges
Bridge the gap between you and your customers' peace of mind, alleviating customer confusion and enhancing the shopping experience
Exceed customer expectations by creating a smoother, more transparent shopping journey through clear tracking and order lookup customization

About the Vendor

Twozillas
masharef, jerusalem, 91014, IL
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masharef, jerusalem, 91014, IL Map

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Pricing

$7.99/month. Free trial available.
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$
7.99
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hello Shopify folks! Let's dive into the world of TrackingGenie, brought to us by the folks at Twozillas. This app's main gig is to transform your customers' experience from anxiety-ridden wait time to a calm and assured delivery countdown. It does so by providing automatic delivery date estimates for every order, eliminating the need to play tag with real tracking numbers. The hoot here is, this feature might save you from an avalanche of support inquiries about "when will my package arrive?" TrackingGenie lets you set up the estimated delivery timeline once, and then, it's all smooth sailing! Plus, it offers customization options to tailor your order lookup page to your brand's aesthetic and language. The user reviews are mixed with an average rating of 3.2, suggesting that the app has room for improvement, but is by no means a dud. Keep in mind this is a backend app and, while it's not for everyone, at $7.99/month with a two-day free trial, it sounds like a wizardly approach to customer order tracking and delivery date estimation you might want to consider.

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Frequently Asked Questions

What is the logistics tracking process?
The logistics tracking process refers to the steps taken in order to follow the flow of physical items, such as materials, parts, or final products, as they move from place to place. This process includes a range of tasks including planning, implementing, and controlling procedures for the efficient and effective transportation and storage of goods.
What is a shipment tracking system?
A shipment tracking system is a procedure or software that allows you to know the status and location of your package in real-time. It works by recording and updating information about the shipment's movements from its point of origin to its final destination.
What is track trace shipping?
Track trace shipping is a method of determining the current and past locations of a shipment. The trace aspect follows the path of the shipment, while the track aspect collects and lists the different locations that the shipment passes through in its journey.
How does Tracking Genie make delivery date tracking easier?
Tracking Genie simplifies delivery date tracking by providing real-time updates on the estimated date of delivery of packages. By consolidating all tracking information into one platform, it saves users from having to check multiple sources, ultimately improving customer experience.

Shopify App Comparison: Tracking Genie vs Track123 Order Tracking 3D - which is better?

Based on the app descriptions and features provided, it is clear that both Tracking Genie and Track123 Order Tracking Upsell have their unique capabilities and benefits.

Tracking Genie focuses on providing a smooth and transparent shopping experience for customers. With its automatic estimator of delivery dates, customers no longer need to rely on real-time tracking numbers, reducing support inquiries and email surges. The app also allows users to customize the order lookup page extensively, enhancing personalization. This app acts as a bridge between merchants and customers, creating peace of mind and clarity in the shopping journey. We highly recommend Tracking Genie for those who aim to increase customer satisfaction and loyalty, while exceeding customer expectations.

On the other hand, Track123 Order Tracking Upsell offers a comprehensive solution to Shopify merchants and their customers. It not only provides estimated delivery times and order status notifications but also includes a unique cross-selling feature, allowing merchants to convert order tracking interactions into additional revenue opportunities. The app's support for over 1200 couriers and the ability to mask merchandise origins make it ideal for dropshipping businesses. With Track123 Order Tracking Upsell, merchants can bring an unprecedented level of transparency and engagement to their customers' post-purchase journey, driving customer satisfaction and additional sales. We highly recommend this app for those looking to enhance the shipping process and boost sales.

Attribute
Tracking Genie Shopify AppTracking Genie
Track123 Order Tracking 3D Shopify AppTrack123 Order Tracking 3D
Average Rating 3.4 out of 5 4.9 out of 5
Number of Reviews 33 4200
Estimated Installs 0 37862
Min Price $7.99 $0.00
Max Price $7.99 $399.00
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