Last Updated:
November 11, 2024

Transform Customer Engagement with Real-Time Live Chat Solutions

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Engage with site visitors actively and address their needs with real-time communication tools tailored for professional environments. This app enables seamless interactions via unlimited messaging, along with a robust ticketing and customer management system to streamline support efforts.

Compatible across iOS, Android, Windows, and Mac OSX, it ensures constant connectivity, allowing support teams to respond promptly whether in the office or on the go. The integration with Shopify enhances the customer experience during crucial decision-making moments, transforming inquiries into conversions.

Empower your team with easily accessible knowledge bases and comprehensive support ticketing, all designed to improve response efficiency. With this solution, turning visitors into loyal customers has never been easier. Elevate the standard of customer service without complicated setups or hidden fees.

Features

View and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Provide fast, accurate responses with canned β€œshortcut” message templates
Manage unlimited customers and organizations in your CRM
24x7 live assistance from the support team

Benefits

Increase customer engagement and boost sales with real-time communication tools
Seamlessly address customer concerns on any device, including iOS, Android, and Windows
Enhance customer service with a unified support system and CRM integration

About the Vendor

tawk.to
187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112, US
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187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112, US Map

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Pricing

Price: Free
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

1 review in the last 30 days.

1 reviews in the last 30 days.

1 review in the last 90 days.

1 reviews in the last 90 days.

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88 install in the last 30 days.

88 installs in the last 30 days.

421 install in the last 30 days.

421 installs in the last 30 days.

Owlfred Review

As a wise owl well-versed in Shopify apps, I'd say that the tawk.to Live Chat app with 9497 installs and an average rating of 4.2 out of 5 is a solid choice for Shopify merchants looking to engage with their customers in real time. With features like managing Shopify orders from chats, personalized greetings, canned message templates, and seamless integration with Shopify, this app offers valuable functionality to enhance customer support and boost sales. Plus, the fact that it's free to install makes it even more appealing. I recommend giving tawk.to a hoot if you're looking to elevate your customer communication game!

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Frequently Asked Questions

What is the role of live chat in Shopify customer service?
Live chat can significantly improve customer service on Shopify by providing real-time assistance. It allows quick solutions to questions, reducing waiting times compared to email support.
How can I integrate a live chat function into my Shopify store?
Integrating a live chat function into your Shopify store can be done by using an app like tawk.to Live Chat. After installing the app, you will need to follow its setup instructions to have the live chat function on your store.
Is live chat available on all Shopify marketplaces?
Yes live chat can be integrated on Shopify regardless of the marketplace you're trading in. Apps like tawk.to, make it easy to communicate with customers worldwide in real time.
Does tawk.to Live Chat integrate with other apps and services?
Yes tawk.to Live Chat offers various integrations with other apps and services, enhancing its usability and functionality. For the specific integrations, you'll need to check the tawk.to details on its Shopify app listing or the tawk.to website.

Shopify App Comparison: tawk.to Live Chat vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing the capabilities of tawk.to Live Chat and Pushdaddy WhatsApp, Live Chat, it is clear that both apps offer robust communication tools to enhance customer engagement. However, tawk.to Live Chat sets itself apart with its comprehensive CRM, knowledge base, and ticketing system integration. This combination of features allows businesses to provide real-time assistance to visitors at the crucial moment of decision-making, ultimately taking customer service to the next level. Additionally, tawk.to Live Chat's ability to view and manage Shopify orders directly from chats and tickets is a major advantage for businesses looking to streamline their customer support process.

On the other hand, Pushdaddy WhatsApp, Live Chat shines with its focus on automation features specifically tailored for Shopify stores. The app offers seamless switching between WhatsApp and Live Chat, allowing businesses to keep customer conversations engaging and responsive. Furthermore, Pushdaddy's automation features, such as order confirmations and abandoned cart recovery, are designed to drive successful conversions and enhance the customer's buying journey. The app also goes beyond communication and offers critical elements like FAQ Answers and social media integration, providing a comprehensive solution for customer service and marketing automation.

While both apps offer valuable communication tools, tawk.to Live Chat is recommended for businesses seeking a unified support system with CRM integration, while Pushdaddy WhatsApp, Live Chat is a great choice for those looking for enhanced automation features and a seamless customer journey.

Attribute
tawk.to Live Chat Shopify Apptawk.to Live Chat
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4 out of 5 4.3 out of 5
Number of Reviews 234 4192
Estimated Installs 9083 33794
Min Price $0.00 $0.00
Max Price $0.00 $0.00
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