We have evaluated two apps that aim to enhance customer service and improve the overall shopping experience of eCommerce businesses. The first app, Phone Numbers & Calls - SBoard, offers a dedicated toll-free phone number for better customer service. This provides prompt and efficient query resolution, increasing customer trust in the Shopify store. The app also offers secured verification on popular platforms like Google, Facebook, and Alibaba, reinforcing the business's legitimacy. While this app focuses on providing a personalized and accessible communication channel, it does not offer features like integration with social media platforms or order management.
In comparison, the Gorgias app offers a comprehensive solution for customer service management. It allows businesses to unify email, chat, voice, TikTok, Instagram, and more in one inbox, providing seamless customer interactions. Additionally, it offers features like order management, AI-powered ticket management for fast responses, and insights into sales generation. The app also enables businesses to combat cart abandonment with self-service resources and personalize responses with dynamic Macros. With these capabilities, Gorgias empowers support agents to become strategic sales representatives, accelerating revenue generation.
In conclusion, while both apps have their strengths, we recommend the Gorgias app for eCommerce businesses looking for a comprehensive customer service solution. With its wide range of capabilities, including unified communication channels, order management, and revenue statistics, Gorgias can significantly enhance the support team's performance and drive business growth.