Shipway Order Tracking

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Enhance customer experience with proactive order tracking and engagement through SMS, Email, and WhatsApp.
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What Owlfred thinks...

Shipway Order Tracking is the go-to app for creating a top-notch post-purchase experience that keeps customers coming back for more!

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
November 11, 2024

Enhance Customer Loyalty with Seamless Order Tracking and Engagement

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Enhance the post-purchase journey with a robust platform designed specifically for direct-to-consumer eCommerce. This application transforms order tracking into an engaging experience by providing real-time updates through SMS, Email, and WhatsApp. Customers appreciate proactive communication about their orders, which in turn fosters loyalty and encourages repeat purchases. Beyond tracking, the platform offers seamless integration for collecting customer reviews, enabling merchants to gather valuable feedback effortlessly. Businesses can also calculate their Net Promoter Score (NPS), gaining insights into buyer satisfaction and areas for improvement. By bridging the gap between order fulfillment and customer engagement, this tool not only supports operational efficiency but also builds trust and loyalty among buyers. Elevate customer service and retention with an all-in-one solution that prioritizes the post-purchase experience.

Features

Branded order tracking page with an estimated delivery date
Proactive tracking and notifications via SMS, Email, and WhatsApp
Feedback and review widget
Customer query management system
Product recommendation to increase repeat purchases

Benefits

Increase customer loyalty with transparent order tracking and communication via SMS, Email, or WhatsApp
Easily quantify customer satisfaction and analyze buyer behavior with the NPS score calculator
Nurture customer-business relationships for unbeatable brand loyalty and repeat purchases

About the Vendor

Shipway
#345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN
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#345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN Map

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Pricing

From $29/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
0.00
MaximumΒ Price:
$
99.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

0 review in the last 30 days.

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7 review in the last 90 days.

7 reviews in the last 90 days.

Install Trend Insights

117 install in the last 30 days.

117 installs in the last 30 days.

144 install in the last 30 days.

144 installs in the last 30 days.

Owlfred Review

The Shipway Order Tracking app by Shipway is a versatile solution for any Shopify merchant, focusing on enhancing the post-purchase experience. This wise owl gives it a thumbs up, or should I say, wings up! With over 1,100 installs and an average rating of 4.4 from nearly 200 reviews, merchants adore the functionality of this app. It provides a complete journey for your customers, from branded order tracking pages (giving a more personalized flavor to your brand) to proactive status updates across email, SMS, and even WhatsApp. Your customers will feel connected and stay in the loop without the need to constantly check up on their orders. The Shipway app also includes a handy review widget, giving you the chance to boost your feedback gathering prowess. Plus, it's robust in addressing customer queries and encouraging repeat purchases with tailored product recommendations. With its pricing starting from free, then scaling in line with your business growth, it's worth a shot for any direct-to-consumer Shopify store seeking to improve customer relations and build a loyal customer base. Remember, customer loyalty is the key to repeat sales, and this app seems to have all the bells and whistles to make that happen.

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Frequently Asked Questions

What is Shipway Order Tracking?
Shipway Order Tracking is an app that allows Shopify merchants to efficiently track customer orders and consolidate product reviews.
How does Shipway Order Tracking work for my Shopify store?
Once integrated into your Shopify store, Shipway Order Tracking allows you to monitor and keep track of all your customers' orders. Plus, it gathers and presents customer product reviews.
How does order tracking improve customer experience?
Order tracking enhances customer experience by allowing buyers to regularly check the shipping progress of their purchases. It reduces customer anxiety and increases their confidence in your store's operations.
How can product reviews help in growing my online business?
Product reviews act as social proof, building trust among potential customers. Positive reviews can drive more sales as they reflect past customers' satisfaction with your products.

Shopify App Comparison: Shipway Order Tracking vs Tracktor Order Tracking - which is better?

When comparing the capabilities of Shipway Order Tracking App and Tracktor Order Tracking App, we can see that both apps focus on enhancing the customer experience and fostering brand loyalty. However, there are some key differences in their features and benefits.

Shipway Order Tracking App stands out with its comprehensive communication options. With the ability to send notifications via SMS, Email, or WhatsApp, it ensures that customers are always informed about their order status. Additionally, the app offers features such as collecting reviews and calculating the Net Promoter Score (NPS), allowing businesses to quantify customer satisfaction and gain valuable insights. This app's primary focus is on nurturing the customer-business relationship and driving repeat purchases.

On the other hand, Tracktor Order Tracking App emphasizes customizable branding and creating a unique tracking experience. It allows businesses to infuse their brand's image into the tracking page, elevating the client experience and adding a touch of delight. With over 1,500 integrated carriers, the app covers a wide range of tracking options, ensuring customers have transparency throughout the entire delivery process. The emphasis here is on turning the mundane task of tracking into a memorable journey that leads to customer satisfaction and repeat purchases.

In conclusion, both Shipway Order Tracking App and Tracktor Order Tracking App offer valuable solutions for enhancing the customer experience and driving brand loyalty. Depending on your specific needs, Shipway may be the go-to choice if you prioritize communication and customer satisfaction tracking. On the other hand, Tracktor offers a unique customization experience and emphasizes turning tracking into a delightful journey for customers. Ultimately, the decision between the two depends on the specific goals and priorities of your business.

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Attribute
Shipway Order Tracking Shopify AppShipway Order Tracking
Tracktor Order Tracking Shopify AppTracktor Order Tracking
Average Rating 4.4 out of 5 4.8 out of 5
Number of Reviews 196 742
Estimated Installs 1597 4950
Min Price $0.00 $0.00
Max Price $99.00 $99.00
Works With Shopify Flow, Klaviyo, MESA, Omnisend, OrderlyEmails, Webhooks, Flow
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