Shipped Suite

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Automate post-purchase resolutions for a 360° brand experience with AI technology.

What Owlfred thinks...

Shipped Suite is your go-to platform for creating a seamless post-purchase experience, where customers feel supported and valued with self-service resolutions and AI technology.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
September 5, 2024

Transform Bad Experiences, Automate Operations, and Drive Lasting Brand Loyalty!

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Revolutionize your post-purchase customer experience with a comprehensive platform servicing every aspect of customer interaction after the sale. Coupling confidence and convenience, this all-inclusive platform offers a last-mile brand experience that encourages shopper satisfaction, fostering a sense of trust and loyalty.

Through automated operations, augment your customer support with an on-demand, all-in-one post-purchase resolution center. This intuitive system enables round-the-clock customer service, providing immediate resolutions to customer queries regardless of traditional working hours. The result - streamlined operations, reduced staff workload and minimized customer tensions.

Be the brand that turns around poor experiences and transforms them into perfect, 5-star reviews. Step back as this app takes the wheel, liberating your team to dedicate their focus on more strategic tasks. Keep pace with the fast-moving e-commerce world by employing constructive automation and setting new benchmarks in customer service.

Wrap your customer service in confidence, authenticity, and the ultimate quest to deliver an exceptional shopping experience with this seamless solution.

Features

Increase customer satisfaction and trust by providing a last-mile brand experience
Streamline operations with automated round-the-clock customer support
Turn negative experiences into positive 5-star reviews effortlessly
Integrate seamlessly with Checkout, Zendesk Support, Gorgias, Recharge, and Gladly
Liberate your team to focus on strategic tasks with constructive automation and exceptional customer service

Benefits

Maximize customer satisfaction and trust, leading to increased repeat purchases and brand loyalty
Streamline operations and reduce workload with round-the-clock automated customer support, saving time and resources
Transform negative experiences into positive 5-star reviews, allowing your team to focus on strategic tasks and innovation

About the Vendor

Shipped AI
92 Lenora St, Ste 800, Seattle, WA, 98121, US
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92 Lenora St, Ste 800, Seattle, WA, 98121, US Map

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Pricing

Price: Free
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot hoot! Check out Shipped Suite, the AI wizard that's designed to help Shopify merchants create a seamless, 360° shopper experience. With an impressive average rating of 5 stars from eight reviews, this app is doing wonders in stimulating brand loyalty. The platform keeps the customer in the loop after the sale, providing an efficient, self-service resolution center that operates around the clock. Say goodbye to those late-night customer queries; with Shipped Suite, your shoppers will feel confident, supported, and heard while freeing your staff to tackle the real issues (a wise investment, indeed!). Constantly enhancing customer experiences, the app offers localized support for international couriers and FX capabilities, along with AI-powered product suggestions. Plus, it boasts pre-built integrations with various customer support platforms for a streamlined workflow. The cherry on top? It's a FREE tool that works seamlessly with Checkout, Zendesk Support, Gorgias, Recharge, and Gladly, aiming to boost your site performance through its widget integration. Shipped Suite is not just an app, it's a full-package commitment to fostering brand loyalty!

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Frequently Asked Questions

How can Shipped Suite help drive brand loyalty?
Shipped Suite can drive brand loyalty by adding a personalized touch to your post-purchase customer experience. By setting up automated tracking updates and using cross-selling features, you can introduce your customers to new products which enhances their shopping experience and builds brand loyalty.
What role does Shipped Suite play in the stages of brand loyalty?
In the context of brand loyalty stages, Shipped Suite plays a vital role. It assists in evaluating the purchase, post-purchase evaluation, and the re-purchase intent stages. Its customer order tracking feature and upselling mechanisms ensure customer satisfaction and repeat purchases.
How can Shipped Suite help with brand loyalty and avoid brand switching?
Shipped Suite can contribute significantly to brand loyalty and prevent brand switching by creating a seamless and efficient post-purchase experience. It offers reliable order tracking and leverages upselling techniques to keep customers engaged with the brand, thereby reducing the likelihood of brand switching.
What ways does Shipped Suite utilize the dimensions of brand loyalty?
Shipped Suite covers all four dimensions of brand loyalty. It enhances attitudinal loyalty by improving customer's favoritism towards your brand through smooth order tracking. Cognitive loyalty is heightened by presenting cross-selling opportunities. Conative and action loyalty are increased as customers are more likely to repurchase due to satisfying post-purchase service.

Shopify App Comparison: Shipped Suite vs Tracktor Order Tracking - which is better?

We have evaluated both the Shipped Suite and Tracktor Order Tracking apps, and each offers unique capabilities that can greatly benefit your Shopify store. The Shipped Suite app focuses on revolutionizing your post-purchase customer experience by providing a comprehensive platform for customer interaction after the sale. With features like automated round-the-clock customer support and the ability to turn negative experiences into positive 5-star reviews, this app streamlines operations, reduces staff workload, and maximizes customer satisfaction and trust. By integrating with popular platforms like Zendesk Support and Recharge, Shipped Suite ensures seamless integration into your existing workflow.

On the other hand, the Tracktor Order Tracking app specializes in enhancing customer satisfaction and brand loyalty by providing a robust order tracking system compatible with over 1,500 major carriers. With features like customizable tracking interfaces and email/SMS notifications for order status updates, Tracktor elevates the client experience and transforms tracking from a mundane task into a joyful journey for customers. This app allows you to infuse your brand's identity into the tracking page, adding a unique touch that sets you apart from the competition.

Both apps offer significant benefits for your store, but the recommendation ultimately depends on your specific needs. If you are looking to optimize your post-purchase customer experience and automate customer support, the Shipped Suite app is the ideal choice. Alternatively, if you want to provide a seamless and delightful tracking experience for your customers, the Tracktor Order Tracking app is the way to go. Consider the unique capabilities and benefits of each app to determine which one aligns best with your business goals and strategies.

Attribute
Shipped Suite Shopify AppShipped Suite
Tracktor Order Tracking Shopify AppTracktor Order Tracking
Average Rating 2.3 out of 5 4.8 out of 5
Number of Reviews 10 738
Estimated Installs 104 5347
Min Price $0.00 $0.00
Max Price $0.00 $99.00
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