Post Purchase FAQ

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Reduce customer inquiries by providing tailored FAQs directly on the order confirmation page.
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What Owlfred thinks...

Post Purchase FAQ is a great app to set up a custom FAQ on your order confirmation page to help answer common customer questions and provide an amazing post-purchase experience!

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
November 11, 2024

Enhance Customer Confidence with a Tailored Post-Purchase FAQ

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Transform the post-purchase experience with a streamlined FAQ solution tailored specifically for online merchants. Designed to address customer inquiries effectively, this application allows businesses to curate a tailored FAQ section that appears seamlessly after checkout, ensuring shoppers have immediate access to key information. Utilizing a user-friendly interface, this tool empowers merchants to easily compile and manage frequently asked questions, alleviating customer concerns without overwhelming support teams. By offering concise and relevant answers at the right moment, retailers can decrease return rates, enhance customer satisfaction, and foster loyalty. Equipped with customizable templates, the app aligns with any store's branding, making the shopping experience cohesive and professional. By removing ambiguity from the post-purchase stage, retailers can transform potential frustration into reassurance, encouraging repeat business and positive word-of-mouth. Elevate your customer support strategy and streamline interactions seamlessly with this invaluable resource.

Features

A Fully Customizable and Updatable FAQ that displays on your Order Success page
Track view data and popularity of certain questions within the FAQ
Automatically add the FAQ to your order success page without any manual work required
Minimize post-purchase service queries with a customizable FAQ section on the order success page
Enhance customer retention through clear and effective communication

Benefits

Reduce post-purchase service queries with a customizable FAQ section on the order success page
Enhance customer retention through clear and effective communication
Free up time to focus on marketing and sales by minimizing post-purchase inquiries.

About the Vendor

Submarine Rock
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This app is not currently available on the Shopify App Store.
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0.00
MaximumΒ Price:
$
25.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot hoot! Dive deep with Submarine Rock's "Post Purchase FAQ", an absolute gem for your Shopify store. This super handy, back end app allows you to make your order confirmation page much more informative by adding a custom FAQ. It means you're not only driving a sale, but also ensuring customers have all their questions answered post-purchase! It comes with a basket full of features - a fully customizable and updatable FAQ, view tracking for popularity of your FAQs plus zero work needed for the set up. Oh, and it has flawless reviews! When have you ever seen a 5/5 scored app with no negative feedback? Customers seem to love the fact this app gives them a better post-purchase experience. And owls like me adore it as it helps smooth out your customers' journey to being satisfied customers! There's a 15-day free trial and the pricing is a reasonable $0 to $25. The best part? It's as easy to install as spoting a fieldmouse on a midsummer's day. I give a resounding, wing-flapping yes to Post Purchase FAQ! All aboard the Submarine Rock. Hoot hoot!

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Frequently Asked Questions

What do you put on a confirmation page?
A confirmation page should primarily include the details of the customer's purchase, including order number, items purchased, total cost, and shipping details. It's helpful to add customer support information and a thank you note to improve customer relationship as well.
What is an order confirmation page?
An order confirmation page is a webpage customers see after they've completed their purchase. It confirms the successful transaction and typically includes order details, payment information, and shipping details. It may also feature customer support contacts, social links and a thank you message.
Does order confirmation mean it went through?
Yes an order confirmation usually means the transaction has been successfully processed and the order has been accepted. It acts as the official acknowledgement of purchase from the merchant to the customer.
How do you respond to a confirmation order?
Merchants typically respond to a confirmation order by sending an automated email or notification to the customer, detailing the order's specifics and confirming the purchase. It can also be an excellent opportunity to thank the customer for their business and offer additional operations like tracking their orders.

Shopify App Comparison: Post Purchase FAQ vs Advance FAQ - which is better?

In comparing the capabilities and features of the Post Purchase FAQ App and the Advance FAQ App, we find that both apps provide valuable solutions for Shopify merchants in enhancing the customer post-purchase experience. However, there are key differences that set these apps apart.

The Post Purchase FAQ App offers a fully customizable and updatable FAQ section that displays on the order success page, allowing merchants to preemptively respond to customer questions. This app also tracks view data and popularity of certain questions, providing valuable insights for improving customer communication. With the automated feature of adding the FAQ to the order success page, merchants can minimize post-purchase service queries and save time for marketing and sales. Overall, this app focuses on reducing customer inquiries and enhancing retention through effective communication.

On the other hand, the Advance FAQ App prioritizes efficiency and user experience with its smart layout and comprehensive question-and-answer directory. Its features allow merchants to keep customers on their site by providing a comprehensive FAQ, facilitating buyer information retrieval, and efficiently managing topics and Q&A. The customizable nature of the FAQ section helps create a polished and professional appearance, impressing visitors and reducing delays in transactions. This app aims to streamline customer service, enhance user satisfaction, and transform the customer experience.

Based on these factors, we would recommend both apps depending on the specific needs of the merchant. The Post Purchase FAQ App is ideal for those looking to minimize post-purchase service queries and focus on marketing and sales, while the Advance FAQ App is a great choice for those seeking to create a comprehensive and polished FAQ section that enhances user satisfaction and boosts sales.

Attribute
Post Purchase FAQ Shopify AppPost Purchase FAQ
Advance FAQ Shopify AppAdvance FAQ
Average Rating 5 out of 5 5 out of 5
Number of Reviews 2 3
Estimated Installs 0 9
Min Price $0.00 $2.99
Max Price $25.00 $2.99
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