Reduce support workload while improving customer experience.
Reduce support workload while improving customer experience.
We have had the opportunity to review two order tracking apps, Parcelous and TrackMate. While both apps offer capabilities for streamlining the order tracking process and enhancing the customer experience, they have some key differences that make each app unique.
Parcelous is designed specifically for Shopify and offers automated carrier autodetection, fetching tracking information from multiple carriers, and establishing a customer-facing tracking page on your store. This app places a strong emphasis on automation and efficiency, saving you time on manual data entry and reducing customer support inquiries. The ability to retrieve complete tracking information for each order and provide transparent order status updates creates a more fluid eCommerce experience for your customers. We highly recommend Parcelous for Shopify store owners looking for an effective, automated tracking solution.
On the other hand, TrackMate is a universal order tracking app that integrates with over 1300 carriers worldwide. It offers reliable real-time status updates and customizable tracking pages to align with your brand. In addition to its tracking capabilities, TrackMate also provides seamless integration with review apps, ESPs, and marketing apps, expanding your business capabilities and reinforcing your brand's reputation for transparency and dependability. With features like reliable notifications throughout the order journey and comprehensive tracking for all shipping needs, TrackMate is an excellent choice for businesses looking to enhance customer satisfaction and brand reputation.
| Attribute |  Parcelous Order Tracking |
 Postship Returns & Exchanges |
|---|---|---|
| Average Rating | 4.9 out of 5 | 5 out of 5 |
| Number of Reviews | 60 | 35 |
| Estimated Installs | 467 | 0 |
| Min Price | $0.00 | $0.00 |
| Max Price | $49.99 | $0.00 |
| Works With | ||
| Install App | Get Parcelous Order Tracking Get Parcelous Order Tracking | Get Postship Returns & Exchanges Get Postship Returns & Exchanges |
