Order Lookup | venntov

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Streamline customer support with automated order tracking and real-time updates.

What Owlfred thinks...

Order Lookup is a great tool to save valuable customer service time with automated order tracking – a must-have for any Shopify store!

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
September 10, 2024

Reduce support requests with real-time order tracking | Order Lookup

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Revolutionize customer support with this powerful app that offers real-time order tracking information directly to customers. Providing an easy-to-navigate portal integrated seamlessly with your storefront, customers can simply use their email address and order number to access detailed order information instantly.

Not merely a tool for tracking, this app extends its functionality to include any notes or information added by the store owner, offering comprehensive order details in one centralized, easily accessible spot. Consequently, it helps to significantly lower the volume of support requests, thereby enhancing your work efficiency.

By empowering your customers with this degree of autonomy, you not only streamline your operations but also offer a layer of transparency that fosters customer trust and satisfaction. The app is designed with utmost attention paid to user experience, ensuring it is user-friendly both for the merchant and the customers.

Features

Provide customers with real-time order tracking information to reduce support requests and enhance work efficiency
Offer a transparent, user-friendly portal for customers to access comprehensive order details, fostering trust and satisfaction
Enable customer autonomy with a customizable order lookup page that integrates seamlessly with your storefront
Track orders across over 100 shipping carriers, including OrderlyEmails, China EMS, and China Post
Save time with a user-friendly app designed to streamline operations and increase customer satisfaction

Benefits

Reduce support requests by providing customers with real-time order tracking information, lowering the volume of inquiries and enhancing work efficiency
Foster customer trust and satisfaction by offering a transparent, user-friendly portal for customers to access comprehensive order details, ultimately streamlining operations
Save time and increase customer autonomy with a customizable order lookup page that integrates seamlessly with your storefront, empowering customers to access detailed order information instantly

About the Vendor

venntov
1255 W Colton Ave, #523, Redlands, CA, 92374, US
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1255 W Colton Ave, #523, Redlands, CA, 92374, US Map

Works with

OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers

Pricing

$10/month. Free trial available.
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Maximum Price:
$
10.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Meet "Order Lookup," a nifty backend app that could be an extra set of wings for your Shopify store. With 138 reviews and a decent average rating of 4.1, this app is making waves by saving Shopify merchants oodles of customer service time. How does it do that, you ask? It empowers customers with the ability to track their orders in real time, across over 100 shipping carriers - from ePacket to China EMS. Customers simply enter their email address and order number on a customizable lookup page, crackling with all the delights of a well-lit night. And no worries about lack of knowledge here - the app provides all tracking information and order notes you've added, giving customers full sight of their order process. The hoot of it all is that it comes with a 7-day free trial and then costs only $10/month. So, if you're looking to cut down support request, this app may be your best catch. Its compatibility with OrderlyEmails and over 400+ carriers gives it an additional feather in its cap. Remember, Owlfred recommends checking out the perch before you nest, so I'd say give this "Order Lookup" app a try, and your customer service time might just fly.

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Frequently Asked Questions

What is real time order tracking?
Real time order tracking is a feature that allows customers to view the status of their order as it progresses through the fulfillment and shipping process. It provides live updates, giving the customer accurate and current information regarding their purchase.
How can I improve my order tracking?
Improving order tracking can be achieved by integrating a dedicated order tracking system like Order Lookup venntov. This offers customers a user-friendly interface for tracking their orders in real time and can also automate updates and notifications, thereby enhancing the overall customer experience.
What allows customer to locate the status of the order in real time?
A specialized app such as Order Lookup venntov allows customers to view the status of their order in real time. The app will typically provide a tracking number which the customer can use on the platform to trace the progress of their order from the moment it's placed till it arrives at their doorstep.
How do I keep track of requests?
Keeping track of requests can be managed through a request monitoring system, which logs and organizes all customer queries. An integrated approach combines the capabilities of apps like Order Lookup venntov with other customer service platforms to maintain a well-organized overview of all customer-related inquiries and requests.

Shopify App Comparison: Order Lookup | venntov vs Hulk Order Status Tracker - which is better?

We have evaluated two apps that offer order tracking capabilities for e-commerce businesses. Both Order Lookup and Hulk Order Status Tracker provide real-time order tracking information to reduce support requests, enhance work efficiency, and foster customer trust and satisfaction.

However, there are a few key differences that set these apps apart. Order Lookup offers a customizable order lookup page that seamlessly integrates with your storefront, providing customers with a transparent and user-friendly portal to access comprehensive order details. This empowers customers with autonomy and streamlines operations. On the other hand, Hulk Order Status Tracker offers a mobile-optimized order status page, allowing you to manage shipment tracking effortlessly from anywhere at any time. It also provides personalized shipping status alerts via Klaviyo, enhancing customer satisfaction and loyalty. Additionally, it supports over 1,100 global carriers, giving you unparalleled control over delivery updates.

We recommend both apps based on your specific needs. If you prioritize seamless integration with your storefront and a transparent, user-friendly portal for customers, Order Lookup is the ideal choice. However, if you require a mobile-optimized solution that offers personalized shipping status alerts and supports a wide range of global carriers, Hulk Order Status Tracker is the better option.
Attribute
Order Lookup | venntov Shopify AppOrder Lookup | venntov
Hulk Order Status Tracker Shopify AppHulk Order Status Tracker
Average Rating 4.1 out of 5 4.6 out of 5
Number of Reviews 138 113
Estimated Installs 0 1823
Min Price $10.00 $0.00
Max Price $10.00 $74.98
Works With OrderlyEmails, China EMS, China Post, ePacket, +400 more carriers
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