Help Scout

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Enhance customer support with seamless communication tools and real-time store insights for your team.
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What Owlfred thinks...

Delight and retain your customers with Help Scout, the all-in-one customer support platform that empowers your team to provide fast, personalized service in no time!

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
December 11, 2024

Transform Customer Support with Instant Insights and Personalized Service

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Customer interaction can transform an ordinary shopping experience into an extraordinary one. This platform simplifies the management of incoming requests with its intuitive interface, allowing teams to respond to inquiries swiftly and effectively.

Equipped with robust features designed for efficient communication, users can streamline conversation flows beyond traditional email, tailoring responses to meet individual customer needs. The learning curve is minimal, enabling users to master its functionalities quickly and enhance their service delivery.

With real-time notifications and collaboration tools, gaining insights into customer issues becomes seamless, driving satisfaction and retention. Empower staff to provide thoughtful, timely support and watch customer loyalty soar as they feel heard and valued.

Features

Work collaboratively with your team on email, live chat, and social conversations all within one inbox
Quickly address customer inquiries by providing instant answers to FAQs with self-service options
Utilize AI to enhance response times and efficiency for faster customer support
Access detailed customer and order information seamlessly within every conversation
Streamline the process by handling order refunds and cancellations directly in Help Scout

Benefits

Save time by working as a team on email, live chat, and social conversations in one inbox
Increase customer satisfaction by providing instant answers to FAQs with self-service options
Improve response time and personalize interactions with detailed customer and order information at your fingertips

About the Vendor

Help Scout
131 Tremont Street, 3rd Floor, Boston, MA, 02111, US
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131 Tremont Street, 3rd Floor, Boston, MA, 02111, US Map

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Pricing

From $25/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
25.00
MaximumΒ Price:
$
65.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

9 review in the last 30 days.

9 reviews in the last 30 days.

7 review in the last 90 days.

7 reviews in the last 90 days.

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Owlfred Review

Help Scout is a robust customer service app that's been created to supercharge your store's customer conversations. The widget provides a full picture of data and interactions with your customers across various platforms, integrating Shopify customer metrics, contact information, and recent orders right into your Help Scout Mailbox for easy access. It also comes equipped with nifty features such as displaying recent orders for each customer, easy email filtering, and automated action workflows which can add effciency to your operations. Plus, users stand to benefit from key metric visibility, like lifetime value and average order values - pretty handy, right? Despite a fair score of 3.3 out of 5 stars from 9 reviews, users have appreciated its wide range of functionalities that make support ticket management much smoother. The pricing, starting at $25/month with a 15-day free trial, offers affordability for an app that promises a comprehensive service. So if you're aiming to have a full-owl-view of your customer data and experience, Help Scout definitely deserves a look.

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Frequently Asked Questions

What is Help Scout?
Help Scout is a support ticket management application designed to help businesses manage, track, and respond to customer support requests enhancing their overall customer service operation.
What is a support ticket management system?
A support ticket management system is a centralized hub where customer inquiries are tracked and managed from start to finish. It helps businesses ensure no customer query is overlooked and allows for efficient, prompt handling of customer issues.
Can Help Scout streamline my customer service process?
Absolutely. Help Scout provides an organized platform for handling customer support tickets. With it, businesses can categorize and prioritize customer inquiries, ensuring quick response and resolution to their issues.
How can Help Scout improve customer satisfaction?
Help Scout improves customer satisfaction by providing timely, organized responses to customer inquiries. By ensuring no customer issue is ignored and every problem is quickly addressed, Help Scout contributes to a smoother, higher quality customer service experience.

Shopify App Comparison: Help Scout vs DeskMoz ‑24x7 Live Chat Agents - which is better?

We have reviewed two customer support management apps, Help Scout and DeskMoz - 24x7 Live Chat Agents. Help Scout is a powerful platform that offers robust features for customer support. It allows users to work collaboratively with their team, handle inquiries across multiple channels, and provide instant answers to frequently asked questions. The platform also utilizes AI technology to enhance response times and efficiency. With Help Scout, users can access detailed customer and order information seamlessly within each conversation, improving response time and personalization. The platform is easy to use and can be mastered in less than 24 hours, making it a game-changer for businesses looking to improve customer satisfaction. We recommend Help Scout for its comprehensive features and ease of use.

In comparison, DeskMoz - 24x7 Live Chat Agents is a live chat service that offers round-the-clock customer interaction. It employs a dedicated in-house team of professional live chat agents who are well-equipped to handle customer inquiries across various channels, including live chat, email, and social media. The app also provides store management functionalities, allowing agents to track orders, make modifications, and issue refunds. DeskMoz is an excellent choice for businesses looking to provide 24/7 customer support and improve customer satisfaction. We recommend DeskMoz for its comprehensive omnichannel support and powerful store management capabilities.

Attribute
Help Scout Shopify AppHelp Scout
DeskMoz ‑24x7 Live Chat Agents Shopify AppDeskMoz ‑24x7 Live Chat Agents
Average Rating 4.5 out of 5 5 out of 5
Number of Reviews 23 4
Estimated Installs 0 0
Min Price $25.00 $199.00
Max Price $65.00 $5994.00
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