Crisp ‑ Live Chat & AI Chatbot

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28
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28
Reviews
2473
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Streamline customer support with live chat and AI chatbot features for enhanced e-commerce engagement.

What Owlfred thinks...

Crisp is an essential e-commerce helpdesk tool that streamlines your customer communication across multiple channels, making it easier to connect with your buyers and provide exceptional support.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
November 12, 2024

Elevate Customer Engagement with Omnichannel Live Chat and AI Solutions

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Unlock seamless communication with potential customers through a robust helpdesk solution designed for online retailers. This essential tool enables immediate engagement with buyers on your Shopify store, eliminating wait times and enhancing customer satisfaction. Equipped with an intuitive live chat feature, it facilitates real-time conversations, ensuring that prospects receive timely assistance they need to make informed purchasing decisions. The AI chatbot efficiently handles inquiries 24/7, enabling store owners to focus on growth while providing support even during off-hours. In addition to these core capabilities, the app includes advanced e-commerce integration tools. These features allow for multi-channel engagement, giving merchants the flexibility to connect with customers across various platforms. Optimize your customer support experience and turn inquiries into sales opportunities effortlessly, all while enhancing brand loyalty in an increasingly competitive marketplace.

Features

Centralize 12 channels for customer interactions, including emails, live chat, Instagram DM, Messenger, and Phone
Easily transition between AI bots and human support for a personalized customer experience
Create a dedicated FAQ page integrated with chatbots for efficient problem-solving
Utilize pre-built scenarios in the chatbot builder to streamline customer issue resolution
Quick installation on Shopify in just 30 seconds for immediate customer support capabilities

Benefits

Increase conversion rates by providing real-time assistance and nurturing leads with an intelligent chatbot and live chat option
Streamline customer interactions across multiple channels, saving time and improving overall shopping experience
Maximize customer satisfaction and guide visitors seamlessly from browsing to loyal customers with tailored e-commerce features

About the Vendor

Crisp
2 Boulevard de Launay, Nantes, 44100, FR
Visit Vendor Website
2 Boulevard de Launay, Nantes, 44100, FR Map

Works with

Zapier, Make.com, Slack, WhatsApp, Instagram, Klaviyo

Pricing

Free plan available. Pro plan starts at $25 per month.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
0.00
Maximum Price:
$
95.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

2 review in the last 30 days.

2 reviews in the last 30 days.

4 review in the last 90 days.

4 reviews in the last 90 days.

Install Trend Insights

243 install in the last 30 days.

243 installs in the last 30 days.

125 install in the last 30 days.

125 installs in the last 30 days.

Owlfred Review

Hoo-boy! The "Crisp ‑ Live Chat & Chatbot" app is like a hoot-party for your Shopify store. This savvy owl has seen few such wonderful tools that manage to centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Hooting high with an average rating of 4.7 by its 19 reviewers, this app is like a treasured feather in your Shopify cap! It's a robust e-commerce helpdesk that connects you instantly with chirpy customers and potential buyers hooting for help. The super handy chatbot and live chat give your store a wing-up, navigating the omnichannel revolution like a smooth night flight. The app's got a whole parliament of features like the AI bots that can easily handover to humans - talk about the best of both worlds! Plus, it's got a dedicated FAQ page builder with chatbots, and a chatbot builder pre-loaded with scenarios. Fly over and install the Crisp Live Chat & Chatbot on Shopify in just 30 seconds. Free plan available, so you can try before you go for the full nest pack! Most assuredly, this owl highly recommends it for any wise merchant looking to enhance their e-commerce customer interactions in a jiffy!

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Frequently Asked Questions

Can this app be used for real-time consumer interaction?
Crisp ‑ Live Chat & AI Chatbot is designed to interact with consumers in real-time to provide immediate assistance and engage prospective leads.
What features does this app have to boost my online store's conversion rates?
The app includes intelligent chatbot functionality for initial customer engagement, a live chat option for personalized customer interaction and it's equipped to handle the fast-paced omnichannel landscape, all of which can increase the likelihood of conversion.
Is this tool beneficial for small and medium-sized online stores?
The app is designed specifically to benefit small and medium-sized online stores by streamlining customer interaction, nurturing leads and improving overall customer satisfaction.
Is this a simple chat tool or does it offer more?
While it does provide chat support, Crisp ‑ Live Chat & AI Chatbot offers much more than just a simple chat tool. It is designed as a comprehensive solution for improving the shopping experience, making it an asset for online retailers.

Shopify App Comparison: Crisp ‑ Live Chat & AI Chatbot vs Pushdaddy WhatsApp, Live Chat - which is better?

We have reviewed two exceptional apps that focus on enhancing customer communication and improving the overall shopping experience. Crisp - Live Chat & AI Chatbot is a comprehensive solution specifically designed for small and medium-sized online stores. With its intelligent chatbot functionality, it efficiently handles initial customer engagement and streamlines interactions, increasing conversion likelihood. The app also features a live chat option, allowing personalized conversations with customers, adding a personal touch to the online service. Crisp offers tailored e-commerce features, making it a nurturing module to maximize customer satisfaction and conversion rates. It centralizes 12 channels for customer interactions, including live chat, emails, and social media platforms, ensuring seamless communication across multiple channels. The app also provides pre-built scenarios in the chatbot builder, streamlining customer issue resolutions. With quick installation on Shopify, Crisp immediately augments customer support capabilities, increasing conversion rates and improving overall shopping experiences.

On the other hand, Pushdaddy WhatsApp, Live Chat offers effortless customer communication and marketing automation. The app seamlessly switches between WhatsApp and Live Chat, allowing engaging and responsive conversations. It specializes in automation features specifically tailored for Shopify stores, such as order confirmations and abandoned cart recovery, resulting in successful conversions. Pushdaddy also incorporates critical elements like FAQ Answers, providing instant clarifications to common queries. The app easily integrates Facebook Messenger and Instagram, expanding social media marketing capabilities. With push notifications, it extends outreach and keeps customers informed about the latest offerings and promotions. Pushdaddy is an all-encompassing tool that facilitates review collection, tracking updates, sign-up forms, and more. It acts as a bridge between the store and customers, offering enhanced customer service, easy communication, and seamless marketing automation.

Both Crisp and Pushdaddy excel in their respective capabilities and features, providing immense value to online retailers. While Crisp focuses on comprehensive customer support and nurturing leads, Pushdaddy emphasizes effortless communication and marketing automation. Depending on your specific requirements and priorities, you can choose either app to enhance your customer service, improve communication, and drive successful conversions.

Attribute
Crisp ‑ Live Chat & AI Chatbot Shopify AppCrisp ‑ Live Chat & AI Chatbot
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 3.5 out of 5 4.3 out of 5
Number of Reviews 28 4192
Estimated Installs 2473 33794
Min Price $0.00 $0.00
Max Price $95.00 $0.00
Works With Zapier, Make.com, Slack, WhatsApp, Instagram, Klaviyo
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