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The best returns and exchange apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify is a popular e-commerce platform with a wide user base, catering to various needs from small startups to established companies. The platform offers a plethora of apps to enhance the functionality of Shopify stores, with over 7,000 options available to merchants.

One crucial aspect of running a successful online store is managing returns and exchanges efficiently. Handling returns and exchanges promptly and professionally can lead to increased customer satisfaction and loyalty.

Choosing the right returns and exchange apps for your Shopify store is vital in streamlining the process, reducing manual work, and improving overall customer experience. With the myriad of options available, selecting the best returns and exchange apps can significantly impact the success and profitability of your e-commerce business.

This guide is tailored to assist Shopify merchants in identifying the top returns and exchange apps for 2024. Whether you are a beginner in the e-commerce space or a seasoned Shopify user looking to optimize your store operations, the curated selection of apps in this guide aims to meet your needs and help you make informed decisions for your online business.

#1 Shopify App Award

1. AfterShip Returns & Exchanges

AfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns PageAfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns Page

Free to install

A seamless return experience not only retains customer trust but also significantly enhances revenue opportunities. This automated returns solution allows merchants to streamline their return processes, encouraging customers to opt for exchanges rather than refunds, thus transforming potential losses into profitable outcomes.

Centralize operations with user-friendly automation rules while managing returns and obtaining key insights from a single dashboard. Branded return pages alleviate customer concerns, complemented by timely automated email notifications that keep them informed throughout the return journey.

Efficient carrier management is crucial; leverage regional return routing and carrier data to respond swiftly to customer needs. By integrating these features, merchants can effectively reduce operational burdens, increase satisfaction, and foster a positive shopping experience.

AfterShip Returns & Exchanges is developed and maintained by AfterShip.

AfterShip Returns & Exchanges has an average rating of 4.7 out of 5 stars with 2399 reviews from Shopify stores.

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#2 Shopify App Award

2. Loop Returns & Exchanges

Loop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns PortalLoop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns Portal

Free plan available

Empowering brands to redefine their returns process, this solution transforms potentially negative experiences into opportunities for customer loyalty. By streamlining the returns journey, it reduces friction and fosters a seamless shopping experience that keeps customers coming back.

Automated workflows enhance operational efficiency, allowing merchants to manage returns effortlessly while focusing on growth. The platform’s user-friendly interface simplifies exchanges, making it easier for customers to find alternatives they love, ultimately driving upsells.

Data-driven insights enable fine-tuning of return policies tailored to customer preferences, enhancing retention rates and overall satisfaction. Seamless integration with existing Shopify stores ensures merchants can implement this vital tool swiftly, elevating the customer experience at every touchpoint.

Loop Returns & Exchanges is developed and maintained by Loop.

Loop Returns & Exchanges has an average rating of 4.6 out of 5 stars with 187 reviews from Shopify stores.

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#3 Shopify App Award

3. ReturnGO Returns & Exchanges

ReturnGO Returns & ExchangesReturnGO Returns & ExchangesStreamline the post-purchase experienceReturnGO Returns & ExchangesReturnGO Returns & ExchangesStreamline the post-purchase experience

From $23/month. Free trial available.

Streamline the management of product returns and exchanges with a comprehensive platform that prioritizes convenience and efficiency. Utilize a user-friendly, AI-driven return portal that enables rapid, one-click exchanges, ensuring a hassle-free experience for both merchants and customers.

Customizable return and exchange policies allow for tailored eligibility conditions and specific resolution options, facilitating a seamless return merchandise authorization process. Notifications and automated emails keep customers informed at every stage, enhancing satisfaction.

Incorporating order tracking capabilities ensures complete visibility throughout the return and exchange process, providing peace of mind. Foster loyalty and retain customers by offering this intuitive system that addresses common post-purchase concerns effectively.

ReturnGO Returns & Exchanges is developed and maintained by ReturnGO.

ReturnGO Returns & Exchanges has an average rating of 4.8 out of 5 stars with 327 reviews from Shopify stores.

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4. Return Prime: Return → Revenue

Return Prime: Return → RevenueReturn Prime: Return → RevenueConvert returns into revenue with Return PrimeReturn Prime: Return → RevenueReturn Prime: Return → RevenueConvert returns into revenue with Return Prime

Free plan available

Streamline the complexities of return management with a solution designed for modern e-commerce. Centralize all return, exchange, and refund processes in one user-friendly interface. Automated workflows reduce manual effort, making it easier to manage returns efficiently.

Provide customers with return labels instantly and facilitate hassle-free in-store exchanges. By offering refunds through store credit, merchants can retain customer loyalty while minimizing lost revenue. A seamless integration with logistics and warehouse management systems ensures a coherent operation tailored to the unique needs of your business.

Transition easily from existing return systems, ensuring that the migration maintains existing data integrity and customer satisfaction. Adopt a returns strategy that not only mitigates losses but also transforms returns into an opportunity for increased customer engagement and retention.

Return Prime: Return → Revenue is developed and maintained by Appsdart Solutions Private Limited.

Return Prime: Return → Revenue has an average rating of 4.9 out of 5 stars with 752 reviews from Shopify stores.

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5. Happy Returns, a UPS Company

Return Prime: Return → RevenueHappy Returns, a UPS Companycustomize for your brand and return policyReturn Prime: Return → RevenueHappy Returns, a UPS Companycustomize for your brand and return policy

$500/month

Streamline the returns process with a comprehensive solution that integrates software and reverse logistics, optimizing efficiency for merchants. Shoppers benefit from a hassle-free experience, easily dropping off returns at numerous Return Bar locations without the need for packaging or printing. This efficiency means that customers can complete their returns in under 60 seconds.

By utilizing reusable totes for aggregate shipping, the method significantly reduces costs for businesses while promoting sustainability—minimizing cardboard usage and lowering carbon emissions in the process. This solution not only enhances customer satisfaction but also aligns with eco-friendly practices that resonate with today's conscientious consumers.

Facilitate a seamless reverse logistics strategy that transforms returns into opportunities, driving customer loyalty while simplifying operations. Embrace a smarter way to manage returns and contribute to a greener future.

Happy Returns, a UPS Company is developed and maintained by Happy Returns.

Happy Returns, a UPS Company has an average rating of 3 out of 5 stars with 30 reviews from Shopify stores.

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We hope you found this guide on the top returns and exchange apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify returns and exchange apps FAQ

Which returns and exchange apps do I need for my Shopify store?

You’ll want to take advantage of the many returns and exchange apps and integrations available to make your Shopify store the best it can be. Every returns and exchange app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify returns and exchange app!

What is the best returns and exchange app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that AfterShip Returns & Exchanges is one of the top Shopify returns and exchange apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify returns and exchange app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many returns and exchange apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many returns and exchange apps are recommended for Shopify?

We recommend including atleast one returns and exchange app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great returns and exchange apps that will help you run your business as smoothly as possible.

Can I build my own custom returns and exchange app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build returns and exchange apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a returns and exchange app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable returns and exchange Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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