The best feedback and survey apps for Shopify in 2024

Written by

Adam Sturrock

Published on

May 19, 2024

Shopify hosts a myriad of apps tailored to enhance the performance and functionality of online stores. Amongst the array of options available, feedback and survey apps play a pivotal role in gathering customer insights, improving user experience, and boosting overall satisfaction levels. In the fast-paced and competitive e-commerce landscape, leveraging the best feedback and survey apps for Shopify can give merchants a strategic advantage in 2024.

Understanding customer preferences, collecting valuable feedback, and analyzing data are essential components for merchants looking to refine their strategies and stay ahead of the curve. The right feedback and survey apps can empower Shopify store owners to make informed decisions, drive customer engagement, and foster long-lasting relationships with their target audience.

Whether you're a novice in the e-commerce sphere or a seasoned entrepreneur aiming for continued growth, selecting the optimal feedback and survey apps for your Shopify store is paramount. These apps can serve as valuable assets in gaining customer insights, measuring satisfaction levels, and implementing data-driven improvements to drive business success in the evolving digital landscape of 2024.

In this comprehensive guide, we will explore some of the top feedback and survey apps meticulously curated to cater to the diverse needs of Shopify merchants in 2024. From collecting customer reviews to conducting in-depth surveys, these apps offer a range of features designed to streamline the feedback process and elevate the overall shopping experience for both merchants and customers alike.

1. Grapevine Post Purchase Survey

Collect zero-party data insights with post-purchase surveys

$25/month. Free trial available.

Unlock valuable insights with multi-question customer surveys combined with NPS for laser-focused decision-making in your marketing and operations. This tool empowers merchants to track the origins of their traffic and optimize marketing expenses by identifying the most effective channels.
Flexible survey deployment allows feedback collection at various stages of the consumer journey, ensuring a comprehensive understanding of customer sentiments. By accumulating zero-party data directly from customers, this solution equips businesses with the information necessary to refine marketing strategies and enhance customer relationships.
Harnessing the voice of the customer has never been easier. The intuitive interface and customizable survey options create a seamless experience, enabling merchants to engage with customers meaningfully. Gain a competitive edge and foster long-term loyalty through actionable insights that drive sustainable growth.

Grapevine Post Purchase Survey is developed and maintained by Union Works Apps.

Grapevine Post Purchase Survey has an average rating of 5 out of 5 stars with 170 reviews from Shopify stores.

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2. Unified Repairs Support

Free plan available

Efficiently manage repair workflows with a streamlined system designed for simplicity and effectiveness. This powerful tool allows for the creation of limitless repair requests, ensuring comprehensive record-keeping and customer engagement. Users can easily register customers for each request, track the lifecycle of repairs through customizable statuses like “open,” “repaired,” “completed,” or any tailored option that suits specific needs. The history tracking feature provides insights into past repairs, making future decision-making more informed. Personalization options elevate user experience; create infinite email templates tied to status updates for seamless communication and allocate distinct colors to each repair status for quick visual reference. Upon completion, generate draft orders based on the products utilized during repairs, facilitating inventory management. This solution transforms the management of repair requests into a clear, organized, and visually coherent process, ultimately leading to improved customer satisfaction and operational efficiency.

Unified Repairs Support is developed and maintained by Yity Apps.

Unified Repairs Support has an average rating of 4 out of 5 stars with 5 reviews from Shopify stores.

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3. Debutify Product Reviews & QA

Free plan available. Free trial available.

Transform customer feedback into a powerful marketing tool that enhances brand credibility and drives sales. This app streamlines the process of requesting, collecting, and importing user-generated content, including photo and video reviews, directly from your customers.

All reviews are effortlessly managed from a single dashboard, ensuring that showcasing positive experiences is simple and efficient. Customizable widgets allow for seamless integration into your store’s design, reflecting your unique brand identity while displaying reviews in an engaging manner.

Maintain the integrity of your online presence by exercising complete control over which reviews are visible. Highlight the testimonials that resonate with potential buyers, guiding them toward informed purchasing decisions while reinforcing your brand reputation.

Elevate social proof to new heights, and watch as satisfied customers help drive your sales journey forward.

Debutify Product Reviews & QA is developed and maintained by Debutify.

Debutify Product Reviews & QA has an average rating of 3.6 out of 5 stars with 33 reviews from Shopify stores.

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4. Powerful Contact Form Builder

Free plan available. Free trial available.

Seamless form creation transforms online interactions with an intuitive builder designed for versatility and ease. Craft intricate, aesthetically pleasing forms without any coding know-how, allowing the focus to remain on engaging visitors.

Integration with a range of popular third-party applications—including email marketing services—ensures that every contact captured is a step towards building meaningful connections. Custom forms can be effortlessly displayed on multiple pages such as product, collection, and cart pages, tailoring user experiences for enhanced convenience.

Whether it's gathering customer feedback, inquiries, or special requests, this app optimizes communication, making it straightforward for merchants to manage and respond to customer needs. Elevating customer interaction has never been this uncomplicated, turning every submission into actionable insights.

Powerful Contact Form Builder is developed and maintained by PowerfulForm.com.

Powerful Contact Form Builder has an average rating of 4.9 out of 5 stars with 1883 reviews from Shopify stores.

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5. Hulk Form Builder

We provide simple form creation with file uploads.

Free plan available. Free trial available.

Designing forms for a Shopify store can be a straightforward journey with the right tools. This versatile Form Builder supports a wide array of form types, catering to both simple and intricate requirements, ensuring merchants can capture essential data seamlessly.

Customize every aspect of your forms to reflect your brand's identity.
Manage user data effortlessly with options to track UTM parameters, optimizing marketing efforts.
Utilize Google reCAPTCHA features to safeguard against spam, ensuring reliable submissions.
Facilitate file uploads, allowing customers to share images or documents directly through the forms.
Responsive design ensures perfect functionality on all devices, enhancing user experience.

Designed for smooth integration with modern themes, this app guarantees both performance and aesthetic appeal, making it an essential asset for any e-commerce operation.

Hulk Form Builder is developed and maintained by HulkApps.com.

Hulk Form Builder has an average rating of 4.9 out of 5 stars with 1546 reviews from Shopify stores.

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We hope you found this guide on the top feedback and survey apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify feedback and survey apps FAQ

Which feedback and survey apps do I need for my Shopify store?

You’ll want to take advantage of the many feedback and survey apps and integrations available to make your Shopify store the best it can be. Every feedback and survey app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify feedback and survey app!

What is the best feedback and survey app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Grapevine Post Purchase Survey is one of the top Shopify feedback and survey apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify feedback and survey app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many feedback and survey apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many feedback and survey apps are recommended for Shopify?

We recommend including atleast one feedback and survey app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great feedback and survey apps that will help you run your business as smoothly as possible.

Can I build my own custom feedback and survey app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build feedback and survey apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a feedback and survey app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable feedback and survey Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!