The best feedback and survey apps for Shopify in 2024

Written by

Adam Sturrock

Published on

May 19, 2024

Shopify hosts a myriad of apps tailored to enhance the performance and functionality of online stores. Amongst the array of options available, feedback and survey apps play a pivotal role in gathering customer insights, improving user experience, and boosting overall satisfaction levels. In the fast-paced and competitive e-commerce landscape, leveraging the best feedback and survey apps for Shopify can give merchants a strategic advantage in 2024.

Understanding customer preferences, collecting valuable feedback, and analyzing data are essential components for merchants looking to refine their strategies and stay ahead of the curve. The right feedback and survey apps can empower Shopify store owners to make informed decisions, drive customer engagement, and foster long-lasting relationships with their target audience.

Whether you're a novice in the e-commerce sphere or a seasoned entrepreneur aiming for continued growth, selecting the optimal feedback and survey apps for your Shopify store is paramount. These apps can serve as valuable assets in gaining customer insights, measuring satisfaction levels, and implementing data-driven improvements to drive business success in the evolving digital landscape of 2024.

In this comprehensive guide, we will explore some of the top feedback and survey apps meticulously curated to cater to the diverse needs of Shopify merchants in 2024. From collecting customer reviews to conducting in-depth surveys, these apps offer a range of features designed to streamline the feedback process and elevate the overall shopping experience for both merchants and customers alike.

1. Grapevine Post Purchase Survey

Collect zero-party data insights with post purchase surveys

$25/month. Free trial available.

Unlock a wealth of customer insights with engaging multi-question surveys tailored for the post-purchase experience. Collect crucial metrics such as Net Promoter Score (NPS) to refine marketing strategies and operational frameworks effectively.

Identify the origins of your customer traffic and measure the impact of your marketing investments. With the ability to deploy surveys at various touchpoints along the customer journey, adaptability becomes a fundamental advantage.

By gathering zero-party data directly from customers, the platform empowers businesses to harness the power of informed decision-making. Tailored insights lead to more effective targeting, fostering improvement in customer satisfaction and retention.

This robust survey solution transforms feedback into action, enhancing your understanding of customer preferences and behaviors. Position your brand for success with data-driven strategies that truly resonate.

Grapevine Post Purchase Survey is developed and maintained by Union Works Apps.

Grapevine Post Purchase Survey has an average rating of 5 out of 5 stars with 176 reviews from Shopify stores.

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2. Unified Repairs Support

Free plan available

Efficiently streamline the repair management process with a tool designed for seamless organization and user-friendly functionality. This solution allows for the creation of unlimited repair requests, enabling businesses to maintain an organized system for tracking and managing repairs. Easily register customers associated with each request, and maintain clear oversight by adjusting request statuses, including custom options tailored to unique needs. Historical tracking of all repairs ensures that previous actions are always accessible, providing invaluable insights into service quality and customer interactions. Customizable email templates facilitate communication with customers, allowing for prompt updates as the repair progresses. Color-coding statuses adds a visual layer of clarity, enhancing user experience and workflow process. At the completion of repairs, swiftly generate draft orders that account for products used during the service, simplifying inventory and billing tasks. This robust repair management solution is ideal for businesses looking to elevate their customer service.

Unified Repairs Support is developed and maintained by Yity Apps.

Unified Repairs Support has an average rating of 4 out of 5 stars with 5 reviews from Shopify stores.

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3. Debutify Product Reviews & QA

Free plan available. Free trial available.

Unlock the power of authentic customer voices to elevate brand trustworthiness. This app effortlessly facilitates the collection and management of photo and video testimonials, enabling seamless integration into your online storefront. Harness the persuasive impact of social proof by showcasing genuine reviews that resonate with potential buyers. Customization options allow for creating visually appealing review displays that align seamlessly with your brand's aesthetic. Maintain full oversight of your feedback process by selectively displaying the most impactful reviews, helping customers make informed purchasing decisions while safeguarding your brand’s reputation. Streamlined management ensures every testimonial is just a click away, allowing merchants to focus on growth while cultivating customer interactions that matter. Drive engagement and inspire confidence with a trusted community voice guiding your visitors through their shopping journey.

Debutify Product Reviews & QA is developed and maintained by Debutify.

Debutify Product Reviews & QA has an average rating of 3.6 out of 5 stars with 33 reviews from Shopify stores.

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4. Powerful Contact Form Builder

Free plan available. Free trial available.

Crafting visually appealing forms without needing technical expertise becomes a seamless process. This tool facilitates effortless integration with popular third-party applications, including Mailchimp, Klaviyo, Omnisend, and Sendinblue, streamlining your marketing endeavors. Forms can be easily positioned on any page—be it product, collection, cart, or home—enhancing accessibility for your customers.

Users can enjoy the convenience of file and image uploads directly within the forms, enhancing customer engagement and interaction. The creation of customized registration forms is intuitive, allowing for personalized fields tailored to specific needs, ensuring each submission is meaningful and relevant.

This powerful form builder equips merchants with the tools to create tailored forms that resonate with their brand identity, offering a unique digital experience for customers. Elevate customer interactions with effortlessly built contact forms that seamlessly integrate into your Shopify store.

Powerful Contact Form Builder is developed and maintained by PowerfulForm.com.

Powerful Contact Form Builder has an average rating of 4.9 out of 5 stars with 1883 reviews from Shopify stores.

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5. Hulk Form Builder

We provide simple form creation with file uploads.

Free plan available. Free trial available.

Crafting tailored forms to elevate customer engagement and streamline data collection has never been more efficient. This highly versatile tool enables merchants to construct an array of forms, from simple contact entries to intricate surveys, tailored to fit various business needs. With extensive customization options, each component of the form can be modified to align with branding guidelines, ensuring a seamless customer experience. Integration with Google reCaptcha enhances security by filtering out spam submissions, safeguarding valuable data. Maintain a pulse on your marketing effectiveness through comprehensive UTM tracking. The ability to upload multiple files and images adds versatility, catering to diverse data collection scenarios. Designed for optimal usability, this solution is fully mobile-responsive, guaranteeing effortless access across devices. Embrace a streamlined workflow that not only looks professional but also performs flawlessly across the latest Shopify themes. Enable your store to communicate better and gather insights effortlessly.

Hulk Form Builder is developed and maintained by HulkApps.com.

Hulk Form Builder has an average rating of 4.9 out of 5 stars with 1578 reviews from Shopify stores.

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We hope you found this guide on the top feedback and survey apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify feedback and survey apps FAQ

Which feedback and survey apps do I need for my Shopify store?

You’ll want to take advantage of the many feedback and survey apps and integrations available to make your Shopify store the best it can be. Every feedback and survey app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify feedback and survey app!

What is the best feedback and survey app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Grapevine Post Purchase Survey is one of the top Shopify feedback and survey apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify feedback and survey app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many feedback and survey apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many feedback and survey apps are recommended for Shopify?

We recommend including atleast one feedback and survey app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great feedback and survey apps that will help you run your business as smoothly as possible.

Can I build my own custom feedback and survey app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build feedback and survey apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a feedback and survey app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable feedback and survey Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!