Census: Customer Surveys

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Unlock valuable customer insights with tailored surveys to enhance satisfaction and optimize experiences.
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What Owlfred thinks...

Census: Customer Surveys is a fantastic app to capture valuable insights from your customers through personalized surveys tailored to them.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
November 13, 2024

Unlock Customer Insights with Tailored Surveys and AI Analysis

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Gaining a deeper understanding of customer preferences becomes seamless with tailored surveys designed for the modern e-commerce environment. This tool allows merchants to deploy personalized, rule-based surveys both post-purchase and on-site, unlocking critical insights related to customer satisfaction, brand perception, and user experience.

Utilize customizable questions that adapt based on various criteria such as device type, shipping address, and selected cart items. This level of segmentation ensures responses are relevant and actionable. Coupled with a powerful AI-driven dashboard, users can access in-depth analysis of qualitative data, offering AI-generated recommendations that guide decision-making.

Identify issues from bugs to site experience gaps and evaluate your brand's sentiment effortlessly. Harnessing first-party data has never been more efficientβ€”tap into this resource to drive improvements and foster loyalty.

Features

Ask rule-based questions for key ecommerce variables, with sophisticated logic
Gather valuable feedback on where users first discovered your brand or business
View reports on submissions and filter based on key variables
AI-generated actionable recommendations for your store
Speed tested by Shopify, officially no performance impact on your store

Benefits

Collect targeted customer feedback to strengthen market understanding and guide future strategies
Utilize AI intelligence for qualitative data analysis, offering valuable recommendations and customer-scoring functions
Streamline decision-making with an intuitive dashboard that distills complex feedback into actionable insights

About the Vendor

Vervaunt
Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB
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Rex House, 4 - 12 Regent Street, London, BFP, SW1Y 4PE, GB Map

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Pricing

Free plan available. Free trial available.
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0.00
MaximumΒ Price:
$
50.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

2 review in the last 30 days.

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1 review in the last 90 days.

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8 install in the last 30 days.

8 installs in the last 30 days.

44 install in the last 30 days.

44 installs in the last 30 days.

Owlfred Review

Census: Customer Surveys by Vervaunt is a gem of a Shopify app! Though it may not track installs, it proves its value in droves by providing actionable customer insights through sophisticated post-purchase and onsite surveys. Its standout features include powerful segmentation, zero-party data, endless survey submissions, and no-brainer installation β€” no coding required! It's been speed-tested by Shopify themselves, so rest assured, its presence won't slow your store down one bit. Reports are thoroughly backed by AI and the data you gather is yours to keep and use as you please. It's clear the consensus among its already-raving user base is that it's an invaluable tool for gaining unrivalled feedback on things like attribution, satisfaction and brand sentiment. And with a free plan available, it's certainly worth giving a hoot about!

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Frequently Asked Questions

How do you gain insight from customers?
The primary method of gaining insight from customers is through surveys. Surveys like the ones created by Census: Customer Surveys offer a broad range of questions to understand customer preferences, behavior, and feedback.
What are the 6 techniques to gain customer insights?
To gain insightful data, businesses use techniques such as surveys, customer interviews, user experience research, direct observations, customer reviews, and social media analysis. Apps like Census: Customer Surveys can help in conducting comprehensive surveys.
What are the benefits of customer surveys?
Customer surveys provide vital information about customer satisfaction levels, their preferences, and areas of improvement for a business. It is a cost-effective approach to gain direct feedback and can significantly impact product development and marketing strategies.
How do surveys influence customers?
Surveys serve dual purposes. Besides providing businesses with valuable insights, they make customers feel valued and heard. Their opinions can shape a business's products or services, which in turn, increases loyalty and customer retention.

Shopify App Comparison: Census: Customer Surveys vs LoudHippo Post Purchase Survey - which is better?

In comparing Census: Customer Surveys App and LoudHippo Post Purchase Survey App, we found that both apps offer robust survey capabilities to help Shopify merchants gather valuable customer insights. However, there are key differences in the features and benefits each app provides.

Census: Customer Surveys App stands out with its customizable, rule-based surveys that allow merchants to elicit feedback on a range of aspects, from product and brand sentiment to shopping experiences and website functions. The app also offers segmentation options, allowing merchants to ask pointed questions based on factors like device, shipping address, and cart contents. The integrated AI intelligence provides qualitative data analysis and offers valuable recommendations, making sense of customer sentiments in a practical format. The intuitive dashboard distills complex feedback data into actionable insights, empowering decision-making with ease. Overall, Census: Customer Surveys App provides a comprehensive, data-driven picture to optimize eCommerce strategies.

On the other hand, LoudHippo Post Purchase Survey App focuses on providing comprehensive insights into marketing attribution for Shopify retailers. It goes beyond traditional limitations to decipher the origins of orders and define the dynamics of sales generators. The app enables merchants to uncover hard-to-track channels such as TikTok, Facebook, Instagram, and influencer marketing. By gathering customer responses, merchants can make strategic decisions based on irrefutable ground truth. LoudHippo Post Purchase Survey App also allows for customization of focus and provides comprehensive insights about these hard-to-track channels, elevating eCommerce strategies to new heights.

While both apps provide valuable capabilities, our recommendation would depend on the specific needs of the merchant. If a merchant is looking for a comprehensive customer feedback solution with customizable surveys and AI intelligence, Census: Customer Surveys App would be the preferred choice. However, if a merchant's focus is primarily on marketing attribution and uncovering hidden details of ad campaigns, LoudHippo Post Purchase Survey App would be the recommended option.

Attribute
Census: Customer Surveys Shopify AppCensus: Customer Surveys
LoudHippo Post Purchase Survey Shopify AppLoudHippo Post Purchase Survey
Average Rating 5 out of 5 5 out of 5
Number of Reviews 22 12
Estimated Installs 95 0
Min Price $0.00 $19.00
Max Price $50.00 $99.00
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