Last Updated:
September 5, 2024

Instant Live Support: Enhance Customer Experience & Boost Sales

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Instant connectivity is key in the digital marketplace, especially when it comes to customer support. Enter a game-changing solution that unleashes the power of a vast customer support network, available 24/7. This highly-efficient app integrates a responsive widget that connects online shoppers directly to knowledgeable customer service agents via live chat or call.

Offer simplified yet robust assistance to clients at the pivotal moment they need it, bolstering consumer trust, influencing purchasing decisions, and elevating overall customer experience. With this app, witness a considerable increase in conversion rates, backed by reliable support that's less expensive than maintaining an in-house team and remarkably superior to outsourced call centers.

This app provides a seamless blend of human touch in digital customer engagement, ensuring that shoppers receive real-time support from successfully trained agents, just like having an in-store staff member online. Make your customers feel valued, cater to their queries efficiently, and watch your business grow. With this powerful app, elevate customer support to a whole new level of excellence.

Features

Control the language, location, and background of your dedicated support agents
Choose the availability of live help for your customers
Access a dashboard with call details, context, and action items
Connect with knowledgeable customer service agents 24/7 for increased conversion rates and consumer trust
Seamlessly blend human touch in customer engagement for real-time support and enhanced experience

Benefits

Connect with knowledgeable customer service agents 24/7, leading to a considerable increase in conversion rates and bolstering consumer trust
Cost-effective and superior to outsourced call centers, providing reliable support that is less expensive than maintaining an in-house team
Seamlessly blend human touch in digital customer engagement, ensuring real-time support and enhancing overall customer experience

About the Vendor

Phone.do
Jaffa 206, Jerusalem, 9438302, IL
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Jaffa 206, Jerusalem, 9438302, IL Map

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Pricing

Free to install. Additional charges may apply.
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

If you've ever wished your online store could offer the same immediate, human help that in-person retail does, then Phone.do 24/7 Human Support might just have your answer. This little gem of an app allows you to provide instant live customer support, delivering a personal touch to your eCommerce venture that's sure to leave customers smiling. By leveraging a network of thousands of trained customer service agents, Phone.do allows you to engage with your shoppers via chat or call, right when they need help the most. And the real hoot? You can even control the language, location, and background of the support agents. Plus, it's more affordable than hiring an internal support team and offers higher quality support than your average outsourced call center. And let's not forget this fancy dashboard they offer, giving you an overview of every call, context, and any lingering action items. Despite its rather fresh presence on the Shopify app scene, one super satisfied user has given it a 5-star rating. While it's a backend app, and thus its installs aren't tracked, it's definitely worth a squiz for any merchant wanting to up their customer service game. Pricing starts at free with possible additional charges. Flutter through your day, knowing your customers are in good hands with Phone.do!

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Frequently Asked Questions

How can we enhance customer experience?
Providing 24/7 human support can significantly enhance the customer experience. It ensures quick response times and personalized service for customers' needs.
How can live chat improve customer service?
Live chat can make customer service more efficient by providing instant solutions to queries. It allows for real-time interaction with customers, enhancing their satisfaction and loyalty to your business.
How chatbots improve customer experience?
Chatbots can provide instant, automated responses, ensuring customers aren't kept waiting. They're helpful for answering repetitive questions without draining human resources,preventing customer frustration.
What are the 10 steps to improve customer experience?
Improving customer experience could involve: understanding customer needs, delivering personalized service, providing quick responses, ensuring 24/7 support, considering customer feedback, improving website navigation, simplifying checkout process, offering various payment options,providing detailed product information and implementing an efficient order management system.

Shopify App Comparison: Phone.do 24/7 Human Support vs StatusPro ‑ Order Status - which is better?

We believe that both Phone.do and StatusPro offer valuable capabilities and benefits to their respective users. Phone.do is a game-changing solution that provides instant connectivity to a vast customer support network, available 24/7. This app offers a seamless blend of human touch in digital customer engagement, ensuring that shoppers receive real-time support from trained agents. The ability to control the language, location, and background of dedicated support agents provides a personalized experience for customers. With Phone.do, businesses can significantly increase conversion rates, bolster consumer trust, and elevate overall customer experience. The cost-effective nature of this app, compared to maintaining an in-house team or outsourcing to call centers, makes it a superior option for reliable support.

StatusPro, on the other hand, focuses on enhancing the customer service capabilities of e-commerce businesses. With its interactive Order Status app, merchants can keep their customers informed about the progress of their orders, significantly reducing customer inquiries. The app allows for the customization of email templates for each custom status, streamlining communication with customers. Additionally, the order lookup page feature enables customers to easily track their order journey, enhancing transparency and potentially leading to higher repeat purchase rates. StatusPro is designed to make operations smoother and customers happier, reinforcing a commitment to customer satisfaction.

In conclusion, both Phone.do and StatusPro offer unique capabilities and benefits that cater to different aspects of customer support in the digital marketplace. Phone.do is ideal for businesses looking to provide real-time support from trained agents, leading to increased conversion rates and consumer trust. On the other hand, StatusPro focuses on enhancing communication and transparency in order status updates, potentially resulting in higher customer satisfaction and repeat purchase rates. Depending on the specific needs and priorities of your business, we recommend considering both these apps for their respective functionalities.

Attribute
Phone.do 24/7 Human Support Shopify AppPhone.do 24/7 Human Support
StatusPro ‑ Order Status Shopify AppStatusPro ‑ Order Status
Average Rating 1.6 out of 5 4.9 out of 5
Number of Reviews 2 39
Estimated Installs 0 0
Min Price $0.00 $9.00
Max Price $0.00 $99.00
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