Rich Returns & Exchanges

Managing returns and exchanges can be a burden, but an efficient solution can transform the process into a seamless experience for both merchants and customers. With a custom-branded returns portal, shop administrators can simplify returns management directly within their store and the Shop app, enhancing customer satisfaction. This platform allows effortless processing, which saves time and eliminates confusion.

A unique feature enables the suggestion of exchanges instead of simply processing returns, presenting an opportunity to retain revenue. Merchants benefit from automated generation of prepaid return labels through a network of over 100 carriers worldwide, streamlining logistics for international customers. Additionally, automated email notifications keep customers updated on their return status, fostering transparency and trust throughout the transaction process.