DC WhatsApp Marketing+Helpdesk

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Streamline customer service and boost sales with automated WhatsApp communication and marketing tools.
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What Owlfred thinks...

DelightChat's omnichannel customer support inbox is a game changer for managing customer service and boosting sales with WhatsApp marketing broadcasts.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
November 11, 2024

Transform Customer Engagement with WhatsApp Marketing and Helpdesk Solutions

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Unlock seamless communication and robust customer engagement with the official WhatsApp API integrated specifically for e-commerce. This application empowers businesses to enhance their customer service capabilities through WhatsApp Chat and an efficient Helpdesk setup.

Automate interactions with a versatile chatbot that is designed to streamline responses, manage inquiries, and ensure that customers receive timely assistance. The functionalities extend to running targeted marketing campaigns, such as abandoned cart notifications and back-in-stock alerts, while segments help tailor messages to specific customer needs.

Utilize the WhatsApp Catalog to showcase products, enabling easy browsing and purchasing directly through chat. The app supports various retention marketing strategies, including promotions and customer reviews, fostering stronger relationships and boosting brand loyalty. Transform the way customers engage and transact on your platform today.

Features

Manage customer chats from WhatsApp, Instagram, Facebook, Email, and Live Chat all in one intuitive interface
Assign chats to team members, reply faster with templates and automations
Send WhatsApp Broadcast campaigns to customer lists to drive engagement and boost conversions
Recover abandoned carts, send order tracking links, and implement retention marketing strategies
Get Official WhatsApp Business API access and Green Tick

Benefits

Efficiently manage customer chats from multiple channels, including WhatsApp, Instagram, Facebook, Email, and Live Chat, all in one intuitive interface
Increase sales by sending WhatsApp Broadcast campaigns to customer lists, driving engagement and boosting conversions
Recover abandoned carts, send order tracking links, and implement retention marketing strategies to increase customer retention and drive revenue

About the Vendor

DelightChat
4th Floor, No. 22 (#351), Salarpuria Towers - I, Hosur Road, Koramangala, BENGALURU, KA, 560095, IN
Visit Vendor Website
4th Floor, No. 22 (#351), Salarpuria Towers - I, Hosur Road, Koramangala, BENGALURU, KA, 560095, IN Map

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Pricing

From $49/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
49.00
MaximumΒ Price:
$
299.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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14 review in the last 90 days.

14 reviews in the last 90 days.

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Owlfred Review

Hoot hoot! WhatsApp Marketing + Helpdesk by DelightChat is delightfully engaging! With hundreds of installs and a sky-high average rating of 4.7 from over 70 reviewers, this app is agile and adapts much like the many channels it supports. This omnichannel customer support solution helps Shopify merchants streamline customer service across WhatsApp, Instagram, Facebook, Email, and Live Chat. The feather in its cap is the feature that allows you to run powerful WhatsApp Broadcasts, driving marketing automation and retention marketing campaigns. Assign chats to team members, reply faster with templates, and say goodbye to abandoned carts with this nifty tool! Add to that the official WhatsApp Business API access they provide and you're soaring above the rest. Priced from $49 to $299 per month, superior customer service and improved sales are within reach for any budget. Do I recommend WhatsApp Marketing + Helpdesk? You bet your feathers I do! Flutter over and give their 14-day free trial a twirl.

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Frequently Asked Questions

How does DelightChat enhance customer service through WhatsApp?
DelightChat provides a platform for businesses to engage customers via WhatsApp supporting real-time communication. It centralizes all customer interactions on WhatsApp, making conversations easy to manage and responses timely.
What are the benefits of using WhatsApp for marketing?
WhatsApp provides a direct and personalized marketing channel. Businesses can send product updates, special offers or newsletters directly to customers. DelightChat's integration with WhatsApp facilitates this by providing a streamlined platform for managing your customer interactions.
How can I make use of DelightChat for abandoned cart recovery?
DelightChat can help with abandoned cart recovery by sending automated messages to customers via WhatsApp. These messages may contain reminders or special offers to persuade a customer to complete their purchase.
What is the advantage of using DelightChat for support ticket management?
DelightChat helps businesses manage customer support tickets efficiently. Issues raised by customers are converted into tickets which can be tracked and solved from within the app. This ensures no problems go unnoticed and resolutions are timely, increasing overall customer satisfaction.

Shopify App Comparison: DC WhatsApp Marketing+Helpdesk vs SH : WhatsApp Chat & Abandoned - which is better?

When comparing DelightChat WhatsApp Marketing App and SH: WhatsApp Chat & Marketing App, it's clear that both apps offer powerful capabilities for executing high-impact WhatsApp marketing strategies and boosting sales growth. However, DelightChat stands out with its omnichannel approach, allowing you to manage customer chats from WhatsApp, Instagram, Facebook, Email, and Live Chat all in one intuitive interface. This consolidated inbox streamlines your team's efforts and helps provide outstanding service, setting the stage for long-term customer loyalty. Additionally, DelightChat's Official WhatsApp Business API access and Green Tick status give brands maximum reach and the ability to tap into the potential of one of the world's most widely used communication platforms. With advanced features like automated campaigns and tailored customer segments, DelightChat empowers businesses to effectively reach their target audience and achieve their goals.

On the other hand, SH: WhatsApp Chat & Marketing App specializes in abandoned cart recovery and offers features such as increasing referral sales with a WhatsApp Share button and automatically recovering abandoned carts via WhatsApp and SMS. While it does provide advanced WhatsApp marketing techniques to extend reach and foster customer interactions, it falls short in terms of omnichannel capabilities and access to the Official WhatsApp Business API. However, SH does streamline sales activities and boost revenue by synthesizing real-time data, allowing you to focus on running your business.

Overall, we recommend DelightChat WhatsApp Marketing App for its comprehensive omnichannel approach, advanced features, and Official WhatsApp Business API access. By choosing DelightChat, you can efficiently manage customer chats from multiple channels, enhance sales growth through WhatsApp Broadcast campaigns, and implement retention marketing strategies to increase customer retention and drive revenue. Take your customer service and marketing efforts to the next level with DelightChat.

Attribute
DC WhatsApp Marketing+Helpdesk Shopify AppDC WhatsApp Marketing+Helpdesk
SH : WhatsApp Chat & Abandoned Shopify AppSH : WhatsApp Chat & Abandoned
Average Rating 4.9 out of 5 4.8 out of 5
Number of Reviews 128 116
Estimated Installs 417 1079
Min Price $49.00 $0.00
Max Price $299.00 $0.00
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